Guidelines for conducting F&B service meetings
The Food and Beverage service department should conduct regular pre-shift meetings with all key staff members and also monthly meetings with the F&B Director and HOD’s of each outlet.
Daily Pre-Shift Meetings:
- Pre-shift meetings are ideal times for managers to emphasize teamwork and develop common goals with staff members.
- Pre-shift meetings should also allow staff members to ask questions and have them answered.
- A minimum of one briefing daily is to be conducted for staff in each outlet.
- The time of briefing be decided based on business levels, max. staff availability etc. and last 15 to 20 minutes.
- Managers should listen closely to the concerns and ideas of staff members expressed during pre-shift meetings
- The staff member is to be well prepared with a working pen and an adequate notepad.
- The meeting comprises a review of the previous day, that day’s upcoming activities, and the next day’s main topics.
- Events in the local community could make the upcoming shift busier than usual.
- Special arrangements for guests celebrating birthday parties, anniversaries, and other occasions.
- Merchandising and up-selling techniques.
- Daily food and beverage specials.
- Introduction of new staff members.
- Recognition of staff member activities.
- Tips for handling equipment and supplies.
- Reading out important guest feedback that guests have turned in.
- No minutes are to be taken.
- The Food and beverage managers meeting will be held every month on a day and time that are highly appropriate, according to the hotel’s F&B operation activity, structure, and business level.
- All F & B Department Heads must attend the Food & Beverage meeting.
- The meeting covers all F & B-related activities such as operations, personnel, finance, sales, and promotions. All problems shall be tackled and both the Department Heads and the Management Team shall come up with solutions.
- The financial performance of each outlet is reviewed and recommendations are given to meet the monthly targeted budget.
- Reports for ancillary income brought in by special functions and business.
- Planned special events and promotions.
- Special arrangements for upcoming holidays.
- Strategies for or changes to food and beverage service.
- Specific objectives and/or tasks are given to each Department Head.
- This meeting shall not exceed 90 minutes.
- Minutes will be taken.
Training Summary questions:
Q1. The time of the pre-shift briefing is based on all factors?
Q2. Does the event in the local community affect the restaurant sales?
Q3. Why it is important to read guest comments/feedback on pre-shift meetings?
Q4. Should monthly meetings discuss each outlet’s financial performance?
Q5. What is the appropriate date and time to arrange a monthly F&B meeting?
SOP Number: Food and Beverage Service SOP -03 Department: Food and Beverage Service – General Date Issued: 28-FEB-2013 Time to Train: 30 Min