SOP – F&B General – Guidelines / Tips For Conducting Departmental Meetings

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Guidelines for conducting F&B service meetings

The Food and Beverage service department should conduct regular pre-shift meetings with all key staff members and also monthly meetings with the F&B Director and HOD’s of each outlet.

Daily Pre-Shift Meetings:

  • Pre-shift meetings are ideal times for managers to emphasize teamwork and develop common goals with staff members.
  •  Pre-shift meetings should also allow staff members to ask questions and have them answered.
  •  A minimum of one briefing daily is to be conducted for staff in each outlet.
  • The time of briefing be decided based on business levels, max. staff availability etc. and last 15 to 20 minutes.
  •  Managers should listen closely to the concerns and ideas of staff members expressed during pre-shift meetings
  •  The staff member is to be well prepared with a working pen and an adequate notepad.
  •  The meeting comprises a review of the previous day, that day’s upcoming activities, and the next day’s main topics.
  •  Events in the local community could make the upcoming shift busier than usual.
  •  Special arrangements for guests celebrating birthday parties, anniversaries, and other occasions.
  •  Merchandising and up-selling techniques.
  •  Daily food and beverage specials.
  •  Introduction of new staff members.
  •  Recognition of staff member activities.
  •  Tips for handling equipment and supplies.
  •  Reading out important guest feedback that guests have turned in.
  •  No minutes are to be taken.

Monthly Meetings:

  • The Food and beverage managers meeting will be held every month on a day and time that are highly appropriate, according to the hotel’s F&B operation activity, structure, and business level.
  •  All F & B Department Heads must attend the Food & Beverage meeting.
  •  The meeting covers all F & B-related activities such as operations, personnel, finance, sales, and promotions. All problems shall be tackled and both the Department Heads and the Management Team shall come up with solutions.
  •  The financial performance of each outlet is reviewed and recommendations are given to meet the monthly targeted budget.
  •  Reports for ancillary income brought in by special functions and business.
  •  Planned special events and promotions.
  •  Special arrangements for upcoming holidays.
  •  Strategies for or changes to food and beverage service.
  •  Specific objectives and/or tasks are given to each Department Head.
  •  This meeting shall not exceed 90 minutes.
  •  Minutes will be taken.

Training Summary questions:

Q1. The time of the pre-shift briefing is based on all factors?  

Q2. Does the event in the local community affect the restaurant sales?     

Q3. Why it is important to read guest comments/feedback on pre-shift meetings?

Q4. Should monthly meetings discuss each outlet’s financial performance?

Q5. What is the appropriate date and time to arrange a monthly F&B meeting?
SOP Number: Food and Beverage Service SOP -03
Department: Food and Beverage Service – General
Date Issued: 28-FEB-2013
Time to Train: 30 Min
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more