COVID 19 Hotel Booking Policy and Safety Program Sample Format

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Sample COVID-19 Hotel Guest Policy and Safety Program Sample

COVID-19 Hotel Policy Sample 1:


As part of our promise to reassure you of your safety when visiting the [Your Hotel], we have designed our ‘Safely Sound’ program. This builds on our existing high standards of hygiene and cleanliness. Praised by guests we have had the pleasure of welcoming over the years!

So what does ‘Safely Sound’ mean for you? Below, we have created an overview of our new procedures. So you can sleep Safely Sound in the knowledge that we are there for you.


To ensure a swift check-in that reduces contact and touchpoints, check-in will be completed before arrival. You will receive an email from our hotel which will enable an online check-in for you. Please look out for it. We will also call you the day before arrival when any requests you may have such as your dining options and booking time in our Leisure Club can be discussed and arranged by our team before your arrival. We are all in this together!


Your room at the [Your Hotel] will be ready from 4 pm. Upon your arrival at the hotel, our concierge, wearing appropriate PPE, will greet you with a warm socially distanced Highland welcome and provide you with your welcome pack. Complete with your hygienic room key and helpful information for the time you are with us. Our concierge will also talk you through our hygiene procedures implemented to protect you, fellow guests, and our team.

Our concierge will not handle any baggage unless required to aid in preventing touchpoints during your arrival. However, if you require assistance, all you need to do is remove your luggage from the boot of your car and we will transport it to your room on our disinfected luggage trolley.

Additionally, to increase safety in traveling throughout the hotel, we have removed contact points en route to your room and between our public areas. All public doors will be readily open or open automatically for you.


You can be assured that every measure has been taken to ensure the cleanliness of your room. Not only have we introduced complete room disinfecting measures, but we have some new gadgets too! Our UV black lights will check your room after cleaning to ensure no areas are missed. With touch point items disinfected using industry-leading cleaning products and procedures. We then spray your room for a maximum effort of hygiene. Finally, your room will be sealed, so you have the comfort of knowing that no one has entered the room after it has been cleaned.

We have also removed certain gadgets and items, such as alarm clocks, to reduce touchpoints. However these can be requested, should you require them.


To maintain household integrity, we will be offering a “Housekeeping Light” service. This means that no one will enter your room for the duration of your stay. Any additional items can easily be requested from reception by telephone.

A traditional housekeeping service is still available however for your safety we ask that you are not in the room whilst housekeeping is servicing. If you would prefer this traditional housekeeping service, all you need to do is let us know when you check in.


After a busy day of sightseeing and exploring our beautiful beaches and countryside, you can relax comfortably with our socially distanced dining. Here you can enjoy a drink or delicious meal in our new socially spaced dining areas. This includes our heated outdoor bar and eating areas where you can watch the sunset in the evening!

Following the Local Government update to restrictions, as of [Mention date] at 6 pm there are changes to our dining options for both residents and non-residents.

We are unable to serve alcoholic beverages indoors within our restaurants and bars to both residents and non-residents. You can however dine and enjoy a cocktail or other alcoholic beverages within our heated outdoor Garden Restaurant & Bar until the 10 p.m. curfew. Although the area is heated we recommend you BYOB (Bring your blanket) to make sure you are super cosy!

Non-resident guests can enjoy our indoor dining experiences and non-alcoholic beverages but must vacate our restaurants, bar & lounge by 6 p.m. Residents can however dine in our restaurants and enjoy non-alcoholic beverages up until the original 10 p.m. curfew.

After the 10 p.m. curfew, we will still be able to offer room service so you can enjoy a nibble and a nightcap in your bedroom.


The [Your Hotel] Leisure Club has re-opened to hotel residents and members. Following our Safely Sound requirements and Local Government guidance, all visits must be booked in advance with the following procedures. You will be able to book a session in one of our areas and occupants at any one time will be limited. Find out more about using our Leisure Club after reopening here.


Finally, there will be no need for you to check out at reception as final bills will be emailed to you by our hotel reception team at 5 a.m. on the morning of your departure. All you need to do is complete the steps on the email and you’re good to go! Should you have any questions, call reception from the phone in your room.

We also respectfully ask that you call reception when departing your room to allow our housekeeping to have the longest time possible cleaning the room before the next guest we are due to welcome arrives.


Please make your reservation with us knowing that you are in dedicated, caring, responsible, and approachable hands. To our old friends that we have missed over recent months, we look forward to welcoming you back. To the new friends we have yet to meet, we hope that our “Safely Sound” program reassures you of our very best efforts to keep you safe and sound. And always with the famous [Your Hotel] Highland welcome.

COVID-19 Hotel Policy Sample 2:

Enhanced cleaning

  • Augmented cleaning and disinfection program:
  •  Mandatory aerosol disinfection treatments between guests are in place in guest rooms and public areas.
  •  Increased frequency of cleaning in all areas of the hotel.
  •  Government-approved products that are proven effective against viral and bacterial pathogens are strictly used.
  •  All hotel colleagues are wearing Personal Protective Equipment (PPE) and practicing strict hygiene protocols.
  •  Monthly audits of all rooms, public areas, laundry, and food & beverage outlets at both hotels.
  •  Additional training for our team of hotel professionals.
  •  Put your mind at ease
  •  Our approach to guestroom cleaning and occupancy has been bolstered with several additional measures, ensuring that when you stay with us, you can confidently unlock your Safe Space putting your mind at ease.
  •  Rooms undergo deep cleaning, ensuring an entirely safe space is delivered.
  •  Aerosol disinfection between guests with approved products that are proven effective against viral and bacterial pathogens.
  •  All bedding and feather items are disinfected after each stay.
  •  Bed and bath linen is chemically as well as thermally cleaned.
  •  On completion of full disinfection and cleaning, the room is sealed to provide guests comfort that no entry has occurred following the above procedures.

What to expect in public areas:

  • Self-parking instead of valet parking.
  •  Luggage disinfection upon arrival.
  •  Thermal screening or temperature checks (where applicable).
  •  All colleagues are wearing PPE and practice strict hygiene protocols.
  •  Hand sanitizer dispensers in all public areas and elevators.
  •  Social distancing measures with signage.
  •  Increased cleaning frequency in public areas.

What to expect in rooms:

  • All non-essential amenities have been removed and all remaining amenities are replaced individually for each guest following strict disinfection and sanitisation measures.
  •  QR Code access to Guest Service Directory and In-Room Dining Menu on guest’s mobile devices.
  •  Hand sanitizer and disinfection wipes will be provided for guest use as part of the in-room amenity set-up.
  •  Minibar contents and glasses were removed. Order as required.
  •  Contactless Laundry Collection and delivery.

What to expect when dining:

  • New table set-up. Cozy dining spaces with social distance from others.
  •  Ala carte menus are only accessed through QR codes.
  •  Contactless payment options.
  •  Take-away and in-room dining options with safe packaging.

What to expect in the gym and pool:

  • Increased disinfection and cleaning of equipment.
  •  Machines are adequately spaced out to adhere to social distancing.
  •  Increased disinfection of sun chairs and tables.
  •  Stringent towel cleaning and handling methods.

Our commitment:

  • Safeguard your health and well-being while ensuring you feel comfortable and safe during your stay with us.
  •  We will closely monitor the COVID-19 pandemic as it evolves, both globally and locally, reviewing and adapting procedures accordingly and in line with advice and guidelines from official authorities.
  •  While our hotel procedures have been enhanced to protect you, the warm welcome you will receive when you stay with us has not changed.
  •  The promise of comfort and hospitality, which defines our hotels, is alive today more than ever before, enhanced by our new peace of mind commitment, which is designed to make you feel safe in our care.

Stay well, Stay safe

We will be looking forward to welcoming you to [Hotel Name]

COVID-19 Hotel Policy Sample 3:

Safety at [Mention Hotel Name]

[Hotel Name] has extremely robust hygiene procedures in place. In addition, we have implemented a series of new cleaning measures to protect against COVID-19 and ensure our already very high standards are achieved and upheld. As part of these enhanced measures, we have extra protocols for employees and have removed any unnecessary touchpoints.

The spacious nature of our hotel has made it straightforward to implement comfortable physical distancing for all. Particular attention is being focused on regularly sanitizing high-traffic areas and touchpoints such as handles, buttons, and switches, in addition to having hand sanitizer dispensers in key points around the hotel.

Whilst you are at the hotel we ask that all guests wear a face covering or mask unless seated at a table or in your room. We also ask that all guests scan the NHS Test & Trace code on arrival at the hotel.

Our standards are in line with guidelines from the Government and the World Health Organisation.

Arrival & Departure:

Wherever possible, you will be asked to check in and complete your registration in advance of your arrival at which point we will provide a detailed summary of the actions we have taken in respect of Covid-19. Should you wish, you will also be able to check out electronically.

In Your Room:

Our usual rigorous cleaning routines continue but with heightened attention on high touchpoint areas such as handles, switches, remote controls, and surfaces. In place of any printed newspapers or magazines, we invite you to access electronic newspapers using our complimentary online app. Should you require, face coverings will be available for your use.

Eating & Drinking:

You may notice some slight alterations to the layout of our restaurants and the Lobby Bar to allow for more space between tables and at the bar. We are only able to seat up to six guests from the same household together, with no larger reservations or split reservations permissible at this stage.

À la carte menus are being served at breakfast, lunch, afternoon tea, and dinner with single-use or digital menus available. In line with the 10 p.m. curfew we have altered our closing times in the bar and restaurants, please see further details on the latest ordering times for Indigo and Lobby Bar.

Should you choose to dine in your room or suite, your order will be delivered to your door in line with the strictest safety measures.

Meetings & Private Dining:

We have adjusted our meeting room capacities to allow groups to gather in comfort with the appropriate physical distancing between guests.

For a full overview of measures undertaken in specific regard to meetings and private dining please click here.

The Health Club & Spa:

Our gym, pool, steam room, and sauna are open with enhanced cleaning protocols throughout the area, as well as restrictions relating to the number of members or guests using the spaces at any one time. In the gym, fitness equipment has been rearranged to ensure sufficient space between machines and we kindly ask that the equipment is wiped down before and after use with the wipes provided.

The Hotel Team:

For everyone’s safety, where appropriate we have taken necessary steps to reduce face-to-face contact and our employees are adhering to all government requirements about face coverings.

We look forward to welcoming you to [Hotel Name]. To make your reservation, please book online or contact our Reservations Team.
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more