Service Standard Checklist – SPA – Therapist

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Spa Therapist / Masseur Service Standard Audit

  • The therapist was available at the reserved time. 
  •  The therapist acknowledged the guest with eye contact and smiled within 10 feet. 
  •  A polite greeting, the offer of assistance, etc. was made within 5 feet. 
  •  The guest’s name was known and used a minimum of two times.
  • Details of the treatment were described to the guest.
  • Staff inquired about health-related issues and skin allergies regarding treatment.
  •  The therapist could answer questions about the products used.
  •  The de-robing process was described and the guest was offered privacy.
  •  The guest was appropriately covered with towels or drapings.
  •  Staff asked the amount of pressure that was preferred. 
  •  The therapist inquired if the temperature was comfortable. 
  •  Special requests were met with an everything is possible attitude.
  •  The therapist inquired about guest comfort.
  •  If the guest initiated the conversation, the staff engaged in unobtrusive conversation.
  •  Treatment was free of interruptions and noise from outside the room. 
  •  Treatment lasted for the advertised duration.
  •  The staff announced treatment was finished and asked the guest to relax. 
  •  Upon completion, the therapist ascertained the guest’s satisfaction.
  •  The therapist offered refreshments to the guest.
  •  Advised to drink lots of water and to move slowly for a short period.
  •  The guest was escorted back to the locker/changing area after treatment.
  •  Staff is aware if guests purchased scheduled package treatments.
  •  The therapist was the last to speak, offer thanks, or offer additional assistance.
  •  The therapist was well-groomed and uniformed, name tag was present.
  •  Staff did not eat, drink, smoke, or chew gum.

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