Spa Therapist / Masseur Service Standard Audit
- The therapist was available at the reserved time.
- The therapist acknowledged the guest with eye contact and smiled within 10 feet.
- A polite greeting, the offer of assistance, etc. was made within 5 feet.
- The guest’s name was known and used a minimum of two times.
- Details of the treatment were described to the guest.
- Staff inquired about health-related issues and skin allergies regarding treatment.
- The therapist could answer questions about the products used.
- The de-robing process was described and the guest was offered privacy.
- The guest was appropriately covered with towels or drapings.
- Staff asked the amount of pressure that was preferred.
- The therapist inquired if the temperature was comfortable.
- Special requests were met with an everything is possible attitude.
- The therapist inquired about guest comfort.
- If the guest initiated the conversation, the staff engaged in unobtrusive conversation.
- Treatment was free of interruptions and noise from outside the room.
- Treatment lasted for the advertised duration.
- The staff announced treatment was finished and asked the guest to relax.
- Upon completion, the therapist ascertained the guest’s satisfaction.
- The therapist offered refreshments to the guest.
- Advised to drink lots of water and to move slowly for a short period.
- The guest was escorted back to the locker/changing area after treatment.
- Staff is aware if guests purchased scheduled package treatments.
- The therapist was the last to speak, offer thanks, or offer additional assistance.
- The therapist was well-groomed and uniformed, name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
