Spa / Fitness Centre Service Standard and Facility AuditAudit is a verification of accounting procedures and records. Checklist
- The spa/fitness center ReceptionCounter in a hotel that registers guests. desk was neat in appearance.
- A polite greeting, offer of assistance, etc. was made within 5 feet by the Spa attendant / Spa Receptionist.
- The fitness center/spa department staff answered within 3 rings.
- On the telephone, staff had a smiling greeting which included their name and an offer of assistance.
- Permission was asked to place a call on hold, and the staff member waited for a response.
- Caller placed on hold for less than 30 seconds, further permission was taken in case to extend to hold the line.
- The guest was asked if they had utilized the spa or fitness services previously.
- The staff was always attentive and helpful.
- Details of a wide variety of services were offered if enquired by the guest.
- Spa had a marketingA system of interrelated activities formulated to plan; price; promote and make available the servic... brochure with the available services offered.
- Staff was knowledgeable about services provided, such as types of massages and facials along with prices, and also able to discuss benefits.
- A staff member offered to book an appointment.
- The guest was asked for the therapist’s gender preference and also for any previous medical conditions.
- If a reservation is made, the arrival date, name, and services booked are confirmed.
- GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... name was used a minimum of two times during the conversation.
- The staff member was the last to speak, offered thanks, or offered of additional assistance.
- The speed of service adapted to the environment and the needs of the guest.
- The guest’s ReservationThe department that receives; documents and processes reservation requests. was immediately retrieved and services that were booked by the guest were reconfirmed with him/her.
- The payment process was reconfirmed with the guest, in case of any clarifications staff contacted the front office.
- The server was able to answer basic questions about the hotel (memorabilia, services, facilities, hours).
- The Fitness Staff explained the facilities and equipment voluntarily.
- The staff member was the last to speak, offer thanks, or offer additional assistance.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- Staff members were well-groomed and uniformed, name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
- The speed of service adapted to the environment and the needs of the guest.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
SOP Finance and Accounting
SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training