Spa / Fitness Centre Service Standard and Facility AuditAudit is a verification of accounting procedures and records. Checklist 

• The spa/fitness center ReceptionCounter in a hotel that registers guests. desk was neat in appearance.
• A polite greeting, offer of assistance, etc. was made within 5 feet by the Spa attendant / Spa Receptionist.
• The fitness center/spa department staff answered within 3 rings.
• On the telephone, staff had a smiling greeting which included their name and an offer of assistance.
• Permission was asked to place a call on hold, and the staff member waited for a response.
• Caller placed on hold for less than 30 seconds, further permission was taken in case to extend to hold the line.
• The guest was asked if they had utilized the spa or fitness services previously.
• The staff was always attentive and helpful.
• Details of a wide variety of services were offered if enquired by the guest.
• Spa had a marketingA system of interrelated activities formulated to plan; price; promote and make available the servic... brochure with the available services offered.
• Staff was knowledgeable about services provided, such as types of massages and facials along with prices, and also able to discuss benefits.
• A staff member offered to book an appointment.
• The guest was asked for the therapist’s gender preference and also for any previous medical conditions.
• If a reservation is made, the arrival date, name, and services booked are confirmed.
• GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... name was used a minimum of two times during the conversation.
• The staff member was the last to speak, offered thanks, or offered of additional assistance.
• The speed of service adapted to the environment and the needs of the guest.
• The guest’s ReservationThe department that receives; documents and processes reservation requests. was immediately retrieved and services that were booked by the guest were reconfirmed with him/her. 
• The payment process was reconfirmed with the guest, in case of any clarifications staff contacted the front office. 
• The server was able to answer basic questions about the hotel (memorabilia, services, facilities, hours). 
• The Fitness Staff explained the facilities and equipment voluntarily.
• The staff member was the last to speak, offer thanks, or offer additional assistance.
• Staff did not congregate or engage in personal conversation with other staff, no horseplay. 
• Staff members were well-groomed and uniformed, name tag was present.
• Staff did not eat, drink, smoke, or chew gum.
• The speed of service adapted to the environment and the needs of the guest.

Enjoying our content? Support us on Patreon!