Service Standard Checklist – HK – Pool Side Services and Facilities

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Swimming Pool Services and Facility Audit Checklist

  • Guest acknowledged with eye contact and smile within 10 feet.
  •  A polite greeting, offer of assistance, etc. was made within 5 feet by the pool attendant. 
  •  The pool staff asked for the guest’s name and the Guest’s name was used at least one time. 
  •  Staff anticipated needs and offered a lounge chair, towels, items for children, etc. 
  •  Pool area rules were enforced.
  • The pool staff was the last one to speak and always thanked the guests.
  •  Rules/warning signs were posted, and signs were not worn or damaged.
  •  Availability hours of lifeguards are posted near the poolside.
  •  Lifeguard present during the hours mentioned. And was attentive to all pool area activities. 
  •  The pool was appropriately heated during winter.
  •  The pool deck was not damaged, worn, or cracked.
  •  The pool interior and tiles were free of algae, and not worn or damaged.
  •  The pool water was free of floating debris and clear.
  •  Depth markings were posted.
  •  Chairs and furnishings were matching and were neatly arranged throughout pool areas.
  •  Chairs were free of markings, not stained or soiled, and not damaged.
  •  Tables were free of markings, not stained or soiled, and not damaged.
  •  Poolside umbrellas were free of markings, not stained or soiled, and not damaged.
  •  Towels were available at a convenient location.
  •  The towels were free of stains and were not torn.
  •  Soiled towels stowed away from the guest’s view.
  •  The pool area restroom floors and walls were free of debris, spots, and hair.
  •  Pool area restrooms countertops, sinks, and toilets were dry, free of stains, and hairs, and not damaged.
  •  Public restrooms stocked with sufficient hand or paper towels, soap, and other required amenities. 
  •  Staff did not congregate or engage in personal conversation with other staff, no horseplay.
  • The pool staff was well-groomed and uniformed, name tag was present.
  •  Staff did not eat, drink, smoke, or chew gum.
  •  The speed of service adapted to the environment and the needs of the guest.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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