Service Standard Checklist – HK – Turndown / Evening Service

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Turndown / Evening Service Checklist

  • Turndown / Evening Service performed routinely or as per request for long stayers.
  •  Suite and Executive floor room service is provided automatically.
  •  In case the guest requested, service was also provided on subsequent nights.
  •  Service is provided within quoted hours, or a reasonable evening time frame. 
  •  No items were removed from the guest room unless placed in a trash receptacle.
  •  All trash receptacles were emptied.
  •  All flooring was swept/vacuumed.
  •  One bedside light was left on, curtains were closed.
  •  Ice buckets, ashtrays, and glassware were removed and replaced as necessary.
  •  Turndown fold was neat, And the In-Room Dining Breakfast Pre-Order menu was positioned; along with Turndown amenities (Chocolate / Flower)
  •  In case the room rate includes breakfast in the coffee shop, then an In-Room Dining Breakfast menu card or door knob menu card is not provided.
  •  Money, jewelry, valuables, laptop, mobile, electronic devices, and personal items left untouched.
  •  Newspapers and magazines were stacked and left in plain view.
  •  Guest clothing found on the bed or floor was folded and placed on the bed or chair, and clothing left on furniture was folded and left in place.
  •  The sink, counter, and mirror were wiped clean.
  •  The tub and shower were cleaned, and no debris, dust, spots, stains, or hair.
  •  The toilet was cleaned, no debris, dust, spots, stains, or hair.
  •  Used linens were removed and replaced with Linen where colors were consistent, not worn, damaged, or stained. 
  •  All Amenities were replenished to par levels and Bathroom paper supplies restocked.
  •  Toiletries were arranged on a clean, flat washcloth, similar to the guest’s placement. And Tissues are re-pointed.

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more