Service Standard Checklist – Housekeeping – General Standards

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Housekeeping General Operational Standards Checklist

  • The housekeeping staff was respectful and kept guest corridors quiet at all times. 
  •  Staff members were well-groomed and uniformed, and name tags were present.
  •  Staff did not eat, drink, smoke, or chew gum.
  •  All occupied rooms are serviced twice daily and as and when requested by the guest.
  •  Mirrors/pictures were free from dust and smudges.
  • All occupied rooms are serviced twice daily and as and when requested by the guest.
  •  3 knocks, announce, wait 10 seconds and repeat.
  •  If the guest was present, the housekeeper offered to return at a more convenient time for service.
  •  When available, the guest’s name was used.
  •  “Do Not Disturb” / “DND” cards are strictly respected.
  •  A card or silent phone message was provided when a “Do No Disturb” sign was present.
  •  Carts were neat and organized; linens and trash not overflowing.
  •  All stationery and supplies were restocked to par levels.
  •  Carts were stored out of guest’s sight during breaks and at the end of shifts.
  •  All Guests acknowledged with eye contact and smile within 10 feet, vacuum was turned off.
  •  A polite greeting, offer of assistance, etc. was made within 5 feet. 
  •  The staff was able to answer basic questions about the hotel (facilities, services, & hours of operation). 
  •  When in service, guest room doors remained closed with a sign on the doorknob or the cart blocked the door.
  •  The housekeeper was the last to speak, offer thanks, or offer additional assistance.
  • All Guest floor corridors are kept clean and tidy.
  •  The speed of service adapted to the environment and the needs of the guest.

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