Service Standard – Restaurant Server Or Maître d’ Audit Checklist

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Restaurant Server or Maître d’ Audit Control Checklist

  • The server approached the table within 2 minutes of seating with a smile and eye contact.
  •  The server was the first one to speak and extended a very warm welcome.
  •  Offers coffee, water, or other beverages during the initial greeting. 
  •  The server was knowledgeable and able to answer basic questions about the hotel.
  •  Latest food promotions were described and Beverages were served according to orders, without prompting within 2 minutes.
  •  The server inquired if the guest was ready to order when delivering the beverage.
  •  The server had good knowledge of menu items and preparation, particularly of vegetarian dishes and any food items that may contain common allergens.
  •  The server asked relevant questions and Special requests were met with an everything is possible attitude.
  •  The server recommended accompanying items.
  •  Starter course(s) presented within 10 minutes of ordering.
  •  The main course was placed in front of guests correctly and sequentially, without prompting.
  •  The main course was presented within 15 minutes from starter delivery or order if no starter was ordered, or the guest advised if additional time was necessary.
  •  Ascertained that expectations were met during each course by asking specific questions.
  •  Additional beverages were offered before the first beverage was finished and served in 2 to 3 minutes.
  •  The table cleared and straightened once all guests had finished eating, but individual plates were removed as finished.
  •  Dessert was offered and Dessert was served within 10 minutes of ordering, as ordered, with appropriate sides.
  •  Dessert plates were removed, and table maintenance was completed.
  •  Final Check or bill neatly presented in 3 minutes in a clean holder with a hotel/restaurant pen. (For Breakfast bill needs to be presented along with the ordered meal.)
  •  Bill was accurately totaled, properly itemized, and with no missing or incorrect items.
  •  Payment was collected within 3 minutes and the Server returned with change or charge within 3 minutes.
  •  The server was the last one to speak (kind comment, invitation to return, etc.) and thanked the guest.
  •  Staff well groomed, uniformed, and nametag was present.
  •  The staff was courteous and articulate and anticipated guest needs.
  •  The speed of service adapted to the environment and the needs of the guest.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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