Service Standard Audit Checklist – Restaurant Host Or Hostess

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Restaurant Host or Hostess Service Standard Audit Checklist

  • Guest acknowledged with eye contact and smile within 10 feet. 
  •  A polite greeting and offer of assistance, etc. was made within 5 feet.
  •  The hostess was the first one to speak to the guest and extended a warm greeting.
  •  The guest’s name was obtained and passed off to the relevant team that would take care of them during their experience.
  •  If the restaurant was full and a wait was required, then the guest was informed of the approximate seating time.
  •  The guest was escorted to the table.
  •  The host was knowledgeable and able to answer questions related to food promotions, menu items, ingredients, preparation, and also hotel facilities.
  •  The guest was assisted to sit in the Chair.
  •  Table settings were adjusted according to the number of guests being seated and the Table was fully set up.
  •  The menu was presented to guests, For Dinner Wine or beverage list was presented.
  •  The host was the last one to speak (kind comment, etc.)
  •  The guest was thanked upon departure.
  •  The host was well-groomed and uniformed, name tag was present.
  •  Staff did not eat, drink, smoke, or chew gum.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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