Restaurant Server or Maître d’ Audit Control Checklist

• The server approached the table within 2 minutes of seating with a smile and eye contact.
•  The server was the first one to speak and extended a very warm welcome.
•  Offers coffee, water, or other beverages during the initial greeting. 
•  The server was knowledgeable and able to answer basic questions about the hotel.
•  Latest food promotions were described and Beverages were served according to orders, without prompting within 2 minutes.
•  The server inquired if the guest was ready to order when delivering the beverage.
•  The server had good knowledge of menu items and preparation, particularly of vegetarian dishes and any food items that may contain common allergens.
•  The server asked relevant questions and Special requests were met with an everything is possible attitude.
•  The server recommended accompanying items.
•  Starter course(s) presented within 10 minutes of ordering.
•  The main course was placed in front of guests correctly and sequentially, without prompting.
•  The main course was presented within 15 minutes from starter delivery or order if no starter was ordered, or the guest advised if additional time was necessary.
•  Ascertained that expectations were met during each course by asking specific questions.
•  Additional beverages were offered before the first beverage was finished and served in 2 to 3 minutes.
•  The table cleared and straightened once all guests had finished eating, but individual plates were removed as finished.
•  DessertThe sweet course at the end of a meal. can also refer to the fresh fruit and nuts served in this cou... was offered and Dessert was served within 10 minutes of ordering, as ordered, with appropriate sides.
•  Dessert plates were removed, and table maintenance was completed.
•  Final Check or bill neatly presented in 3 minutes in a clean holder with a hotel/restaurant pen. (For Breakfast bill needs to be presented along with the ordered meal.)
•  Bill was accurately totaled, properly itemized, and with no missing or incorrect items.
•  Payment was collected within 3 minutes and the Server returned with change or charge within 3 minutes.
•  The server was the last one to speak (kind comment, invitation to return, etc.) and thanked the guest.
•  Staff well groomed, uniformed, and nametag was present.
•  The staff was courteous and articulate and anticipated guest needs.
•  The speed of service adapted to the environment and the needs of the guest.

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