Spa Therapist / Masseur Service Standard Audit
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The therapist was available at the reserved time.
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Therapist acknowledged guest with eye contact and smile within 10 feet.
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A polite greeting, the offer of assistance, etc. was made within 5 feet.
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The guest name was known and used a minimum of two times.
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Details of the treatment was described to the guest.
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Staff inquired about health related issues and skin allergies in regards to treatment.
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The therapist could answer questions about products used.
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The de-robing process was described and guest was offered privacy.
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The guest was appropriately covered with towels or drapings.
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Staff asked the amount of pressure that was preferred.
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Therapist inquired if the temperature was comfortable.
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Special requests were met with an everything is the possible attitude.
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Therapist inquired about guest comfort.
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If guest initiated conversation, staff engaged in unobtrusive conversation.
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Treatment was free of interruptions and noise from outside the room.
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Treatment lasted for the advertised duration.
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Staff announced treatment was finished and asked guest to relax.
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Upon completion, therapist ascertained guest’s satisfaction.
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Therapist offered refreshments to the guest.
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Advised to drink lots of water and to move slowly for a short period of time.
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The guest was escorted back to the locker/changing area after treatment.
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Staff aware if guest purchased scheduled package treatments.
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The therapist was the last to speak, offered thanks or offer of additional assistance.
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Therapist well groomed, uniformed, name tag was present.
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Staff did not eat, drink, smoke or chew gum.