Spa Therapist / Masseur Service Standard Audit

• The therapist was available at the reserved time. 

• Therapist acknowledged guest with eye contact and smile within 10 feet. 

• A polite greeting, the offer of assistance, etc. was made within 5 feet.  

• The guest name was known and used a minimum of two times.

• Details of the treatment was described to the guest.

• Staff inquired about health related issues and skin allergies in regards to treatment.

• The therapist could answer questions about products used.

• The de-robing process was described and guest was offered privacy.

• The guest was appropriately covered with towels or drapings.

• Staff asked the amount of pressure that was preferred. 

• Therapist inquired if the temperature was comfortable. 

• Special requests were met with an everything is the possible attitude.

• Therapist inquired about guest comfort.

• If guest initiated conversation, staff engaged in unobtrusive conversation.

• Treatment was free of interruptions and noise from outside the room.  

• Treatment lasted for the advertised duration.

• Staff announced treatment was finished and asked guest to relax. 

• Upon completion, therapist ascertained guest’s satisfaction.

• Therapist offered refreshments to the guest.

• Advised to drink lots of water and to move slowly for a short period of time.

• The guest was escorted back to the locker/changing area after treatment.

• Staff aware if guest purchased scheduled package treatments.

• The therapist was the last to speak, offered thanks or offer of additional assistance.

• Therapist well groomed, uniformed, name tag was present.

• Staff did not eat, drink, smoke or chew gum.