Spa Therapist / Masseur Service Standard Audit
The therapist was available at the reserved time.
Therapist acknowledged guest with eye contact and smile within 10 feet.
A polite greeting, the offer of assistance, etc. was made within 5 feet.
The guest name was known and used a minimum of two times.
Details of the treatment was described to the guest.
Staff inquired about health related issues and skin allergies in regards to treatment.
The therapist could answer questions about products used.
The de-robing process was described and guest was offered privacy.
The guest was appropriately covered with towels or drapings.
Staff asked the amount of pressure that was preferred.
Therapist inquired if the temperature was comfortable.
Special requests were met with an everything is the possible attitude.
Therapist inquired about guest comfort.
If guest initiated conversation, staff engaged in unobtrusive conversation.
Treatment was free of interruptions and noise from outside the room.
Treatment lasted for the advertised duration.
Staff announced treatment was finished and asked guest to relax.
Upon completion, therapist ascertained guest’s satisfaction.
Therapist offered refreshments to the guest.
Advised to drink lots of water and to move slowly for a short period of time.
The guest was escorted back to the locker/changing area after treatment.
Staff aware if guest purchased scheduled package treatments.
The therapist was the last to speak, offered thanks or offer of additional assistance.
Therapist well groomed, uniformed, name tag was present.
Staff did not eat, drink, smoke or chew gum.