Service Standard Checklist – HK – Turndown / Evening Service

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Turndown / Evening Service Checklist

  • Turndown / Evening Service performed routinely or as per request for long stayers.
  •  Suite and Executive floor room service is provided automatically.
  •  In case the guest requested, service was also provided on subsequent nights.
  •  Service is provided within quoted hours, or a reasonable evening time frame. 
  •  No items were removed from the guest room unless placed in a trash receptacle.
  •  All trash receptacles were emptied.
  •  All flooring was swept/vacuumed.
  •  One bedside light was left on, curtains were closed.
  •  Ice buckets, ashtrays, and glassware were removed and replaced as necessary.
  •  Turndown fold was neat, And the In-Room Dining Breakfast Pre-Order menu was positioned; along with Turndown amenities (Chocolate / Flower)
  •  In case the room rate includes breakfast in the coffee shop, then an In-Room Dining Breakfast menu card or door knob menu card is not provided.
  •  Money, jewelry, valuables, laptop, mobile, electronic devices, and personal items left untouched.
  •  Newspapers and magazines were stacked and left in plain view.
  •  Guest clothing found on the bed or floor was folded and placed on the bed or chair, and clothing left on furniture was folded and left in place.
  •  The sink, counter, and mirror were wiped clean.
  •  The tub and shower were cleaned, and no debris, dust, spots, stains, or hair.
  •  The toilet was cleaned, no debris, dust, spots, stains, or hair.
  •  Used linens were removed and replaced with Linen where colors were consistent, not worn, damaged, or stained. 
  •  All Amenities were replenished to par levels and Bathroom paper supplies restocked.
  •  Toiletries were arranged on a clean, flat washcloth, similar to the guest’s placement. And Tissues are re-pointed.
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