Bell Desk Audit checklist for Departure Service
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Bell person should arrived guest room no more than 5 minutes after the request, or guest was advised if more time was needed.
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Bell person knocked on the door three times (or rang bell) and announced themselves.
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Guest name was used at least one time during the conversation.
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Bell person inquired about the guest’s experience at the hotel, Any negative feedback reported to concerned team.
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Door assistance provided.
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Doorstop was used to properly open the door.
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Number of pieces was confirmed before leaving the room, if not leaving immediately an offer was made to store luggage.
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Guest was asked if the safe was used, bell person ensured that no items were left behind.
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Guest transportation needs were determined and arranged accordingly.
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Guest was toured to the front desk and handed to door person using name. If door person was occupied, bell person provided departure assistance.
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Gratuities given by guest were discreetly accepted with gratitude.
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Staff member was the last one to speak (kind comment, invitation to return, etc.)
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Door/bell staff well groomed, uniformed, name tag was present.
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Staff did not eat, drink, smoke or chew gum.
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The speed of service adapted to the environment and the needs of the guest.