SOP – Front office – Handling Guest Rebates or Allowances
How To Handling Guest Rebates And Allowances Training Summary questions: Q1. Who is responsible for authorizing allowances? Q2. Why it ...
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SOP – Front Office – Bill to company or Direct billing
Standard Procedure for Bill to company or Direct billing Check out To establish procedures for the approval of bills to ...
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SOP – Front Office – Vouchers and Gift Certificates
Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is carrying a valid ...
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SOP – Concierge / Bell Desk – Preparation of Shift – Shift Handover
How to prepare for your Bell Desk Shift Handover? Preparation before beginning the shift: Training Summary questions: Q1. What is the ...
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SOP – Concierge / Bell Desk – Flower / Bouquet Request
How to Handle Flower or Bouquet Requests at the Bell Desk or Concierge? Purpose of Flower Request SOP: The hotel’s ...
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SOP – Front Office – Handling Express Check Out
How to Handle Express Check-out at the Front Desk? Purpose of Express Check-out SOP: The purpose of this SOP is ...
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SOP – Concierge / Travel Desk – Car or Limousine Transfer for Arriving Guests
Arranging Car Transfer or Limousine Transfer for Arrival Guests Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...
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SOP – Front Office – Foreign Currency Exchange
Handling Foreign Currency Exchange / Travellers Cheque Other Points to note during the exchange of currency: Important things to note while ...
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SOP – Front Office – Prepare Welcome KIT for Arrivals
Prepare Welcome KIT for Arrivals Purpose: Preparation of welcome KIT for all arrivals is part of the guest pre-registration activity. ...
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SOP – Front Office – How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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