SOP – Reservations – How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – How to Handle Cash Advance
How To Handle Cash advance Request From Hotel Guests Introduction: Will you be ready to pay someone in advance when ...
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SOP – Front Office – Staff Grooming And Hygiene
GROOMING AND HYGIENE STANDARDS FOR FRONT DESK STAFF Guest Expectation: I expect a high level of personal grooming and hygiene ...
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SOP – Reservations – Amending or Modifying Reservations
Procedure For Amending or Modifying Reservations Training Summary questions: Q1. What are all the details to note down when a ...
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SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
Standard Procedure For Releasing Tentative and non-guaranteed bookings SOP Number: Front Office SOP - 21 Department: Front Office - Reservation ...
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SOP – Front Office – How to Handle Wakeup Calls
Standard Procedure For Handling Wake-up Calls for Hotel Guests It is very important to handle wake-up calls accurately and promptly ...
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SOP – Front Office – How to conduct Operation Audit
Procedure To Conduct Operation Audit in Front Office General audit Procedure For the Front Office: 1) Check special procedures in ...
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SOP – Front Office – Handling Group Check-in
Handling Group Check-in in Front Office On Check-in / Arrival Date: 1) Always designate a Group Coordinator from the Front ...
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SOP – Front Office – Handling Groups – Pre arrival
Handling Groups in Hotel Front Office – Pre-Arrival Purpose: The front office team has to be prepared to receive a ...
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SOP – Front Office – How to conduct Briefing
How to Conduct Daily Briefings in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s ...
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