SOP – Reservations – Handling Booking Enquiry for Sold Out dates
Handling Booking enquiry for sold-out dates If the room type is sold out then: If the Hotel is sold out ...
Read more
SOP – Front Office – How to check guest car before pick-up
How to Check the guest’s car before pick-up? Check Grooming & Personal Hygiene of Drivers: Check for Driver and Vehicle ...
Read more
SOP – Front Office – On Queue or Wait Procedure
Handling On-Queue or Wait Room Status in Hotels Training Summary questions: Q1. What does it mean by “On Queue”? Q2. ...
Read more
SOP – Front Office – Settlement Of Guest Account At Checkout
Standard Procedure For Settlement of Guest Account at Checkout As per the billing instructions mentioned in the reservation correspondence, the ...
Read more
SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
Read more
SOP – Front Office – Room move procedure
Standard Room Move Procedure A room change request can occur for different reasons, Front office team should change the room ...
Read more
SOP – Front Office – How to walk a guest to another hotel
Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...
Read more
SOP – Concierge / Bell Desk – Guest luggage handling procedure
Hotel Guest luggage handling procedure Luggage Handling On Guest Arrival: On Guest Departure: Luggage Storage Room: a) Fragile Items b) ...
Read more
SOP – Concierge / Bell Desk – Booking Requests and Procedure
Handling Different Booking requests and procedures at the Concierge Transportation Booking requests: Excursion or Tour Booking procedure: In-House Facilities or ...
Read more
SOP – Front Office – Hotel Medical emergency / Procedure for Medical Emergencies
SOP Procedure for Medical Emergency Handling Medical Emergency Standard procedure: The following information must be obtained once the guest is ...
Read more
