Asst. Front Office Manager (AFOM) – Job Description
Job Description For Assistant Front Office Manager POSITION SUMMARY: In the absence of the Front Office Manager or Resident Manager ...
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SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
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Front Office Manager Duties and Responsibility (FOM)
Job Description for Front Office Manager / Front Desk Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures ...
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SOP – Front Office – Room move procedure
Standard Room Move Procedure A room change request can occur for different reasons, Front office team should change the room ...
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SOP – Front Office – How to walk a guest to another hotel
Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...
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SOP – Concierge / Bell Desk – Guest luggage handling procedure
Hotel Guest luggage handling procedure Luggage Handling On Guest Arrival: On Guest Departure: Luggage Storage Room: a) Fragile Items b) ...
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SOP – Concierge / Bell Desk – Booking Requests and Procedure
Handling Different Booking requests and procedures at the Concierge Transportation Booking requests: Excursion or Tour Booking procedure: In-House Facilities or ...
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SOP – Front Office – Hotel Medical emergency / Procedure for Medical Emergencies
SOP Procedure for Medical Emergency Handling Medical Emergency Standard procedure: The following information must be obtained once the guest is ...
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SOP – Front Office – Doctor on Call / Procedure for Sick Guest
SOP Doctor on Call Request / Procedure for Handling Sick Guest Doctor on Call Standard procedure: As the first point ...
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Chief Security Officer / Security Manager – Job Description
Job Description for Chief Security Officer Position Summary: As a Security Chief, you are responsible to protect and safeguard all ...
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