Chief Security Officer / Security Manager – Job Description

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Job Description for Chief Security Officer

Position Summary: As a Security Chief, you are responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Also ensuring that all hotel properties are adequately secured at all times.

Responsible for preparing daily incident reports, requisitions and other inter-office memos and ensuring that all allegations of the crime and other incidents are investigated and properly recorded.

Security Manager Duties and Responsibilities:

  • Direct and coordinate the activities of all security personnel.
  • Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
  • Ensure the safety and security of guests, staff, visitors and contractors at all times.
  • Responsible for managing all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
  • Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
  • Record and notify all risks, deviations from hotel safety standards and any untoward incidents.
  • Track departmental safety records and document medically treated and non-treated injuries.
  • Oversees and guides the efforts of the Accident Prevention Committee.
  • Oversees and guides the efforts of the Fire and Safety Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker’s Compensation cases.
  • Assign duties and schedule staff to balance the needs of the hotel and productivity standards. 
  • Monitor staff activity and coach subordinate performance.
  • Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
  • Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.{loadposition amp-mid}
  • Ensure compliance with all security standards and preventative measures.
  • Monitor and follow proper key control guidelines in loss prevention and in the property.
  • Conduct investigations and compile reports in a timely manner for any theft, loss, accident or any aspect that risks the safety of the hotel.
  • Handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
  • Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic/duress alarms to ensure that they are fully functional.
  • Conduct regular mock fire evacuation drills as per the hotel’s emergency standards.
  • Develop and advise key personnel on emergency procedures.
  • Implements action plans to monitor and control risk.
  • Establish crisis management and contingency planning.
  • Conduct regular walk-through rounds to observe the entire hotel.
  • Supervision of all Security Personnel and gave clear direction on all security-related aspects.
  • Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and/or guests
  • Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
  • Interview, select, review and train new security officers according to hotel standards to maintain order throughout the hotel. 
  • Be available 24 hours a day for genuine emergencies within the property.


Fluency in English in both written and spoken and the capability to follow safety and security rules and procedures without compromises at all times is essential.


High school diploma or 2-year degree from an accredited university in Criminal Justice or related major. Proficiency in Computers, CCTV, Fire and Safety systems.


At least 5 years of experience in corporate security/law enforcement /military preferably working in a hospitality environment.

Position Title:  Chief Security Officer (CSO) / Security Manager (SM)
Reports To: General Manager / Resident Manager
Department: Back Office & Others
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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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