Daily Task list sample for Telephone Operator – General Shift
Date:________
Emp Code / Name:___________________
| Time | Task | Done |
| 09:00 – 09:30 | Read the Front officeFront office is the communication; accounting; and service center of the hotel log book and Operator Log book | |
| Prepare task list of FO working | ||
| 09:30 – 13:00 | Test that the switchboard and hotel lines are working correctly | |
| Ensure the PBX system is in working order and call charges are getting captured on to the hotel PMS | ||
| Check Wakeup call log book and update to the PMS or switchboard if required. | ||
| Progress with all pending morning wake up calls. | ||
| Handle all Outgoing and incoming call within three rings. | ||
| Check Stationary (Print allowance VoucherVoucher is a document supporting a business transaction. when needed) | ||
| Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion. | ||
| Constantly liaise with ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio... and ReceptionCounter in a hotel that registers guests. | ||
| Attend all incoming and outgoing calls | ||
| If needed Assist the front office team / Reception staff during peak hours / group check-in. | ||
| Update GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... profile as reference from each inquiry / calls | ||
| Forward calls to Duty ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... / Asst. Front office Manager / Supervisor for any on day inquiries (Availability & Rate) | ||
| Prepare Afternoon Meeting |
| 13:00 – 13:30 | Attend FO Afternoon Meeting | |
| Coordinate between HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... supervisor and Room Attendant | ||
| Check Email and forward to respective departments | ||
| Ensure all internal department messages and guest messages are efficiently handled | ||
| Update the Operator log book accordingly | ||
| Update directory information in the PMS | ||
| Compile tomorrow’s morning call record and file | ||
| Update the rebate / AllowanceReversal of charges on the guest folio which was posted before the current system / PMS date. log book | ||
| Scan the rebate forms & supporting doc of the day/hard copy in NM Tray | ||
| 19:00 – 19:30 | Last Follow up with PM Team |
Signature:______________ Verified By: ________________
