Key terms used in the hotel Housekeeping department

Housekeeping Status report : A report prepared by the housekeeping department to indicate the current status of each room, based on a physical check.

Preventive maintenance: A systematic approach to maintenance in which situations are identified and corrected on a regular basis. This will help to control costs and keep larger problems from occurring.

Room Status Discrepancy: A situation in which the housekeeping department's description of a room status differs from the room status information at the front desk.

Routine maintenance: Activities related to the general upkeep of the property that occur on a regular basis, This also requires minimal training or skills to perform.

Schedule maintenance: Activities related to the general upkeep of the property that are initiated through a formal work-order.

DND Card: A do not disturb card is hung outside the room to inform hotel staff or visitor that the occupant does not wish to be disturb.

Double Locked (DL): An occupied room in which the deadbolt has been turn to prohibit entry from the corridor. Only a grand master key or an emergency key can open it.

DNCO (Did Not Check Out): The guest made arrangements to settle his or her account (and thus is not a skipper), but has left without informing the front office.

Turn down Service: A Special service provided by the housekeeping department in which a room attendant enters the guest room in the early evening to restock supplies, tidy the room and turn down the covers of the bed.

Deep cleaning: intensive or specialized cleaning undertaken in guest rooms or public areas, often conducted according to a special schedule or on a special project basis.

Area inventory List: A list of all items within a particular area that need cleaning by or attention of housekeeping personal.

Frequency Schedule: A schedule that indicate how often each item on an area to be cleaned or maintained.

Non - Recycled inventories : Those items in stock that are consumed or used up during the course of routine housekeeping operations. Non-recycled inventories including cleaning supplies, small equipment items, guest supplies etc.

Recycled inventories: Those items in stock that have relatively limited useful lives but are sued over and over in housekeeping operations. Eg: Linen, uniforms, major machines etc and guest rentable objects. 

Par Number: A multiple of the standard quantity of a particular inventory item that represents the quantity of the item that must be on hand to support daily routine housekeeping operations.

Floor Par: The quantity of each type of linen that is required to outfit all rooms serviced on that floor.

Master Key: A Key which opens all guest room doors which are not double locked.

Grand Master / Emergency Key: A Key which opens all guest rooms and doors even when they are double locked.

Guest room key: A Key which opens on one guest room when it is not double locked.

Room inspection: A detailed process in which guest rooms are systematically checked for cleanliness and maintenance needs.

Amenity: A service or item offered to guests or placed in guestrooms for convenience and comfort, at no extra cost.

Back of the house: The functional areas of the hotel in which employees have little or no guest contact, such as the engineering and maintenance department, laundry room and so on.

Back to back: Describes a heavy rate of check outs and check ins on the same day, so that as soon as room is made up, a new guest checks into it.

Make up: Servicing of the room while a guest is registered in the room.

On-change: The guest has departed, but the room has not yet been cleaned and readied for re-sale.

Buffing: To smooth the floor with a low speed floor polishing.

Burnishing: Polishing the floor with a high speed floor machine to achieve an extremely high gloss.

Capital budgets: These allocate the use of capital assets that have a life span considerably in excess of one year, these are assets that are not normally used up in day to day operations.

Cleaning supplies: Cleaning agents and small cleaning equipment used in the cleaning of guestrooms and public areas in the hotel.

Luggage rack: A furniture item provided in guestrooms for placing the guest’s luggage on.

Linen chute: A passage in the form of a tunnel for sending soiled linen from the floor pantries of all floors to a central place near the laundry, from where it can be collected by the laundry staff.

Vacant and ready: The room has been cleaned and inspected and is ready for an arriving guest.

Out-of-order: The room cannot be assigned to a guest. A room may be out-of-order for a variety of reasons including the need for maintenance, refurbishing, and extensive cleaning. (Out Of Order Vs Out Of Service  )

Lockout: The room has been locked so that the guest cannot re-enter until a hotel official clears him or her.

Stayover: The guest is not expected to check out today and will remain at least one more night.

Occupied: A guest is currently registered to the room.

Sleep-out: A guest is registered to the room, but the bed has not been used.

Skipper: The guest has left the hotel without making arrangements to settle his or her account.

Sleeper: The guest has settled his or her account and left the hotel, but the front office staff has failed to properly update the room’s status. is build to help hoteliers setup their operations. Get sample Stationery, Formats, SOP's, Staff Training Tips, Job Descriptions and more.
See you around and happy Hoteliering..


Subscribe to our newsletter. Don’t miss on any posts.

We do not spam!