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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 3970
Building Telephone Skills for hotel staff Hits: 6282
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 84
Daily Task List - Front Office Assistant - General Shift Hits: 112
Daily Task List - Front Office Assistant - Morning Shift Hits: 93
Daily Task List - Front Office Assistant - Night Shift Hits: 38
Daily Task List - Telephone Operator - General Shift Hits: 35
Daily Task List - Telephone Operator - Morning Shift Hits: 76
Definition of term SHARER in Hotels Hits: 193
Fixed cost and Variable cost in hotels Hits: 3582
Front Office Staff Rules and Regulations Hits: 196
Handling Guest Complaints in Hotels Hits: 11730
Hotel Safe Deposit Box Procedures Hits: 4009
How to Block / Allocate rooms for Expected arrivals Hits: 2081
How to cancel reservations in hotels Hits: 3934
How to do a accurate Room Count in front office Hits: 3006
How to handle guest with high Balance Hits: 229
How to Handle VIP and VVIP arrivals in hotels Hits: 241
How to Handle Walk in Guest Hits: 12720
Identifying Guest Needs and Providing Anticipatory Service Hits: 179
Key Terms / Jargons used in Front Office Hits: 6766
Late Checkout Procedure for Fort Office Hits: 308
Night Audit / End Of Day Process in Hotels Hits: 1857
Room Status Terminology Hits: 11163
Room type definitions for Hotels Hits: 10063
Sample Standard Telephone welcome greetings used in Hotels Hits: 335
Standard Front office Billing Instructions / Billing Codes Hits: 236
The Guest Cycle in Hotel Hits: 15792
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2119
Top 10 Dialogues used in Front office Hits: 228
Types of Rate Codes used in Hotels Hits: 3571
Uniformed Services in Hotel Hits: 7426

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