Latest Articles

Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4053
Building Telephone Skills for hotel staff Hits: 6413
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 171
Daily Task List - Front Office Assistant - General Shift Hits: 211
Daily Task List - Front Office Assistant - Morning Shift Hits: 172
Daily Task List - Front Office Assistant - Night Shift Hits: 123
Daily Task List - Telephone Operator - General Shift Hits: 128
Daily Task List - Telephone Operator - Morning Shift Hits: 197
Definition of term SHARER in Hotels Hits: 265
Fixed cost and Variable cost in hotels Hits: 3677
Front Office Staff Rules and Regulations Hits: 282
Handling Guest Complaints in Hotels Hits: 11841
Hotel Safe Deposit Box Procedures Hits: 4104
How to Block / Allocate rooms for Expected arrivals Hits: 2164
How to cancel reservations in hotels Hits: 4005
How to do a accurate Room Count in front office Hits: 3082
How to handle guest with high Balance Hits: 307
How to Handle VIP and VVIP arrivals in hotels Hits: 322
How to Handle Walk in Guest Hits: 12805
Identifying Guest Needs and Providing Anticipatory Service Hits: 257
Key Terms / Jargons used in Front Office Hits: 6857
Late Checkout Procedure for Fort Office Hits: 390
Night Audit / End Of Day Process in Hotels Hits: 1945
Room Status Terminology Hits: 11247
Room type definitions for Hotels Hits: 10220
Sample Standard Telephone welcome greetings used in Hotels Hits: 423
Standard Front office Billing Instructions / Billing Codes Hits: 319
The Guest Cycle in Hotel Hits: 15899
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2201
Top 10 Dialogues used in Front office Hits: 306
Types of Rate Codes used in Hotels Hits: 3669
Uniformed Services in Hotel Hits: 7515

Share the Knowledge !