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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4090
Building Telephone Skills for hotel staff Hits: 6470
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 210
Daily Task List - Front Office Assistant - General Shift Hits: 254
Daily Task List - Front Office Assistant - Morning Shift Hits: 209
Daily Task List - Front Office Assistant - Night Shift Hits: 157
Daily Task List - Telephone Operator - General Shift Hits: 164
Daily Task List - Telephone Operator - Morning Shift Hits: 237
Definition of term SHARER in Hotels Hits: 295
Fixed cost and Variable cost in hotels Hits: 3733
Front Office Staff Rules and Regulations Hits: 320
Handling Guest Complaints in Hotels Hits: 11891
Hotel Safe Deposit Box Procedures Hits: 4145
How to Block / Allocate rooms for Expected arrivals Hits: 2201
How to cancel reservations in hotels Hits: 4035
How to do a accurate Room Count in front office Hits: 3113
How to handle guest with high Balance Hits: 336
How to Handle VIP and VVIP arrivals in hotels Hits: 356
How to Handle Walk in Guest Hits: 12844
Identifying Guest Needs and Providing Anticipatory Service Hits: 290
Key Terms / Jargons used in Front Office Hits: 6890
Late Checkout Procedure for Fort Office Hits: 424
Night Audit / End Of Day Process in Hotels Hits: 1992
Room Status Terminology Hits: 11292
Room type definitions for Hotels Hits: 10298
Sample Standard Telephone welcome greetings used in Hotels Hits: 470
Standard Front office Billing Instructions / Billing Codes Hits: 352
The Guest Cycle in Hotel Hits: 15946
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2238
Top 10 Dialogues used in Front office Hits: 342
Types of Rate Codes used in Hotels Hits: 3715
Uniformed Services in Hotel Hits: 7565

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