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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 3944
Building Telephone Skills for hotel staff Hits: 6244
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 57
Daily Task List - Front Office Assistant - General Shift Hits: 74
Daily Task List - Front Office Assistant - Morning Shift Hits: 69
Daily Task List - Front Office Assistant - Night Shift Hits: 13
Daily Task List - Telephone Operator - General Shift Hits: 10
Daily Task List - Telephone Operator - Morning Shift Hits: 23
Definition of term SHARER in Hotels Hits: 171
Fixed cost and Variable cost in hotels Hits: 3553
Front Office Staff Rules and Regulations Hits: 169
Handling Guest Complaints in Hotels Hits: 11690
Hotel Safe Deposit Box Procedures Hits: 3982
How to Block / Allocate rooms for Expected arrivals Hits: 2055
How to cancel reservations in hotels Hits: 3909
How to do a accurate Room Count in front office Hits: 2982
How to handle guest with high Balance Hits: 205
How to Handle VIP and VVIP arrivals in hotels Hits: 214
How to Handle Walk in Guest Hits: 12696
Identifying Guest Needs and Providing Anticipatory Service Hits: 155
Key Terms / Jargons used in Front Office Hits: 6740
Late Checkout Procedure for Fort Office Hits: 283
Night Audit / End Of Day Process in Hotels Hits: 1829
Room Status Terminology Hits: 11132
Room type definitions for Hotels Hits: 10015
Sample Standard Telephone welcome greetings used in Hotels Hits: 305
Standard Front office Billing Instructions / Billing Codes Hits: 214
The Guest Cycle in Hotel Hits: 15762
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2093
Top 10 Dialogues used in Front office Hits: 202
Types of Rate Codes used in Hotels Hits: 3546
Uniformed Services in Hotel Hits: 7398

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