Latest Articles

Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4002
Building Telephone Skills for hotel staff Hits: 6339
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 118
Daily Task List - Front Office Assistant - General Shift Hits: 153
Daily Task List - Front Office Assistant - Morning Shift Hits: 125
Daily Task List - Front Office Assistant - Night Shift Hits: 71
Daily Task List - Telephone Operator - General Shift Hits: 71
Daily Task List - Telephone Operator - Morning Shift Hits: 124
Definition of term SHARER in Hotels Hits: 221
Fixed cost and Variable cost in hotels Hits: 3618
Front Office Staff Rules and Regulations Hits: 230
Handling Guest Complaints in Hotels Hits: 11778
Hotel Safe Deposit Box Procedures Hits: 4046
How to Block / Allocate rooms for Expected arrivals Hits: 2113
How to cancel reservations in hotels Hits: 3962
How to do a accurate Room Count in front office Hits: 3039
How to handle guest with high Balance Hits: 259
How to Handle VIP and VVIP arrivals in hotels Hits: 271
How to Handle Walk in Guest Hits: 12754
Identifying Guest Needs and Providing Anticipatory Service Hits: 208
Key Terms / Jargons used in Front Office Hits: 6800
Late Checkout Procedure for Fort Office Hits: 340
Night Audit / End Of Day Process in Hotels Hits: 1891
Room Status Terminology Hits: 11195
Room type definitions for Hotels Hits: 10121
Sample Standard Telephone welcome greetings used in Hotels Hits: 368
Standard Front office Billing Instructions / Billing Codes Hits: 269
The Guest Cycle in Hotel Hits: 15836
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2151
Top 10 Dialogues used in Front office Hits: 260
Types of Rate Codes used in Hotels Hits: 3607
Uniformed Services in Hotel Hits: 7462

Share the Knowledge !