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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 3975
Building Telephone Skills for hotel staff Hits: 6290
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 89
Daily Task List - Front Office Assistant - General Shift Hits: 118
Daily Task List - Front Office Assistant - Morning Shift Hits: 98
Daily Task List - Front Office Assistant - Night Shift Hits: 43
Daily Task List - Telephone Operator - General Shift Hits: 40
Daily Task List - Telephone Operator - Morning Shift Hits: 82
Definition of term SHARER in Hotels Hits: 197
Fixed cost and Variable cost in hotels Hits: 3587
Front Office Staff Rules and Regulations Hits: 201
Handling Guest Complaints in Hotels Hits: 11738
Hotel Safe Deposit Box Procedures Hits: 4014
How to Block / Allocate rooms for Expected arrivals Hits: 2086
How to cancel reservations in hotels Hits: 3938
How to do a accurate Room Count in front office Hits: 3011
How to handle guest with high Balance Hits: 233
How to Handle VIP and VVIP arrivals in hotels Hits: 245
How to Handle Walk in Guest Hits: 12725
Identifying Guest Needs and Providing Anticipatory Service Hits: 183
Key Terms / Jargons used in Front Office Hits: 6771
Late Checkout Procedure for Fort Office Hits: 313
Night Audit / End Of Day Process in Hotels Hits: 1862
Room Status Terminology Hits: 11167
Room type definitions for Hotels Hits: 10071
Sample Standard Telephone welcome greetings used in Hotels Hits: 340
Standard Front office Billing Instructions / Billing Codes Hits: 241
The Guest Cycle in Hotel Hits: 15798
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2124
Top 10 Dialogues used in Front office Hits: 232
Types of Rate Codes used in Hotels Hits: 3576
Uniformed Services in Hotel Hits: 7430

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