Front Office staff Training Documents | Materials
Latest !

Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4434
Building Telephone Skills for hotel staff Hits: 7092
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 537
Daily Task List - Front Office Assistant - General Shift Hits: 618
Daily Task List - Front Office Assistant - Morning Shift Hits: 553
Daily Task List - Front Office Assistant - Night Shift Hits: 473
Daily Task List - Telephone Operator - General Shift Hits: 461
Daily Task List - Telephone Operator - Morning Shift Hits: 564
Definition of term SHARER in Hotels Hits: 561
Fixed cost and Variable cost in hotels Hits: 4235
Front Office Staff Rules and Regulations Hits: 713
Handling Guest Complaints in Hotels Hits: 12455
Hotel Safe Deposit Box Procedures Hits: 4524
How to Block / Allocate rooms for Expected arrivals Hits: 2533
How to cancel reservations in hotels Hits: 4322
How to do a accurate Room Count in front office Hits: 3392
How to handle guest with high Balance Hits: 646
How to Handle VIP and VVIP arrivals in hotels Hits: 714
How to Handle Walk in Guest Hits: 13199
Identifying Guest Needs and Providing Anticipatory Service Hits: 589
Key Terms / Jargons used in Front Office Hits: 7314
Late Checkout Procedure for Fort Office Hits: 743
Night Audit / End Of Day Process in Hotels Hits: 2398
Room Status Terminology Hits: 11749
Room type definitions for Hotels Hits: 11079
Sample Standard Telephone welcome greetings used in Hotels Hits: 959
Standard Front office Billing Instructions / Billing Codes Hits: 693
Standard Verbiage For Front Office Staff Hits: 189
The Guest Cycle in Hotel Hits: 16468
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2564
Top 10 Dialogues used in Front office Hits: 695
Types of Rate Codes used in Hotels Hits: 4159
Uniformed Services in Hotel Hits: 7961

Share The Knowledge !

F&B Discussions:

Front Office & Other Discussion:

  • No posts to display.