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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4216
Building Telephone Skills for hotel staff Hits: 6683
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 332
Daily Task List - Front Office Assistant - General Shift Hits: 381
Daily Task List - Front Office Assistant - Morning Shift Hits: 332
Daily Task List - Front Office Assistant - Night Shift Hits: 272
Daily Task List - Telephone Operator - General Shift Hits: 288
Daily Task List - Telephone Operator - Morning Shift Hits: 363
Definition of term SHARER in Hotels Hits: 394
Fixed cost and Variable cost in hotels Hits: 3937
Front Office Staff Rules and Regulations Hits: 468
Handling Guest Complaints in Hotels Hits: 12118
Hotel Safe Deposit Box Procedures Hits: 4293
How to Block / Allocate rooms for Expected arrivals Hits: 2319
How to cancel reservations in hotels Hits: 4145
How to do a accurate Room Count in front office Hits: 3224
How to handle guest with high Balance Hits: 453
How to Handle VIP and VVIP arrivals in hotels Hits: 493
How to Handle Walk in Guest Hits: 12980
Identifying Guest Needs and Providing Anticipatory Service Hits: 402
Key Terms / Jargons used in Front Office Hits: 7033
Late Checkout Procedure for Fort Office Hits: 553
Night Audit / End Of Day Process in Hotels Hits: 2155
Room Status Terminology Hits: 11456
Room type definitions for Hotels Hits: 10595
Sample Standard Telephone welcome greetings used in Hotels Hits: 645
Standard Front office Billing Instructions / Billing Codes Hits: 476
The Guest Cycle in Hotel Hits: 16143
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2359
Top 10 Dialogues used in Front office Hits: 473
Types of Rate Codes used in Hotels Hits: 3877
Uniformed Services in Hotel Hits: 7714

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