Front Office staff Training Documents | Materials
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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4327
Building Telephone Skills for hotel staff Hits: 6885
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 438
Daily Task List - Front Office Assistant - General Shift Hits: 509
Daily Task List - Front Office Assistant - Morning Shift Hits: 437
Daily Task List - Front Office Assistant - Night Shift Hits: 373
Daily Task List - Telephone Operator - General Shift Hits: 378
Daily Task List - Telephone Operator - Morning Shift Hits: 474
Definition of term SHARER in Hotels Hits: 478
Fixed cost and Variable cost in hotels Hits: 4095
Front Office Staff Rules and Regulations Hits: 592
Handling Guest Complaints in Hotels Hits: 12293
Hotel Safe Deposit Box Procedures Hits: 4407
How to Block / Allocate rooms for Expected arrivals Hits: 2424
How to cancel reservations in hotels Hits: 4239
How to do a accurate Room Count in front office Hits: 3312
How to handle guest with high Balance Hits: 551
How to Handle VIP and VVIP arrivals in hotels Hits: 602
How to Handle Walk in Guest Hits: 13082
Identifying Guest Needs and Providing Anticipatory Service Hits: 495
Key Terms / Jargons used in Front Office Hits: 7153
Late Checkout Procedure for Fort Office Hits: 649
Night Audit / End Of Day Process in Hotels Hits: 2278
Room Status Terminology Hits: 11602
Room type definitions for Hotels Hits: 10838
Sample Standard Telephone welcome greetings used in Hotels Hits: 795
Standard Front office Billing Instructions / Billing Codes Hits: 590
Standard Verbiage For Front Office Staff Hits: 96
The Guest Cycle in Hotel Hits: 16317
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2463
Top 10 Dialogues used in Front office Hits: 583
Types of Rate Codes used in Hotels Hits: 4014
Uniformed Services in Hotel Hits: 7840

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