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Front Office Training :

Title Hits
Advantages of using Passport scanners or ID Scanners in hotels Hits: 1030
Bomb Threat Guidelines for hotels Hits: 5859
Building Telephone Skills for hotel staff Hits: 9207
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 1916
Daily Task List - Front Office Assistant - General Shift Hits: 1866
Daily Task List - Front Office Assistant - Morning Shift Hits: 2451
Daily Task List - Front Office Assistant - Night Shift Hits: 1686
Daily Task List - Telephone Operator - General Shift Hits: 1307
Daily Task List - Telephone Operator - Morning Shift Hits: 1305
Definition of term SHARER in Hotels Hits: 1292
Fixed cost and Variable cost in hotels Hits: 7369
Front Office Staff Rules and Regulations Hits: 2852
Handling Guest Complaints in Hotels Hits: 16699
Hotel Safe Deposit Box Procedures Hits: 6287
How to Block / Allocate rooms for Expected arrivals Hits: 3809
How to cancel reservations in hotels Hits: 5649
How to do a accurate Room Count in front office Hits: 4314
How to handle guest with high Balance Hits: 1634
How to Handle VIP and VVIP arrivals in hotels Hits: 2796
How to Handle Walk in Guest Hits: 15320
Identifying Guest Needs and Providing Anticipatory Service Hits: 1757
Key Terms / Jargons used in Front Office Hits: 11047
Late Checkout Procedure for Fort Office Hits: 2331
Night Audit / End Of Day Process in Hotels Hits: 5786
Room Status Terminology Hits: 14796
Room type definitions for Hotels Hits: 15976
Sample Standard Telephone welcome greetings used in Hotels Hits: 3704
Standard Front office Billing Instructions / Billing Codes Hits: 2100
Standard Verbiage For Front Office Staff Hits: 1304
The Guest Cycle in Hotel Hits: 20645
Tips for resolving Declined Credit Card / Check issues in FO Hits: 3648
Top 10 Dialogues used in Front office Hits: 2529
Types of Rate Codes used in Hotels Hits: 6641
Uniformed Services in Hotel Hits: 9774

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