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Front Office Training :

Title Hits
Advantages of using Passport scanners or ID Scanners in hotels Hits: 146
Bomb Threat Guidelines for hotels Hits: 4709
Building Telephone Skills for hotel staff Hits: 7594
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 791
Daily Task List - Front Office Assistant - General Shift Hits: 935
Daily Task List - Front Office Assistant - Morning Shift Hits: 838
Daily Task List - Front Office Assistant - Night Shift Hits: 723
Daily Task List - Telephone Operator - General Shift Hits: 697
Daily Task List - Telephone Operator - Morning Shift Hits: 787
Definition of term SHARER in Hotels Hits: 790
Fixed cost and Variable cost in hotels Hits: 4606
Front Office Staff Rules and Regulations Hits: 983
Handling Guest Complaints in Hotels Hits: 12827
Hotel Safe Deposit Box Procedures Hits: 4816
How to Block / Allocate rooms for Expected arrivals Hits: 2799
How to cancel reservations in hotels Hits: 4577
How to do a accurate Room Count in front office Hits: 3660
How to handle guest with high Balance Hits: 867
How to Handle VIP and VVIP arrivals in hotels Hits: 982
How to Handle Walk in Guest Hits: 13484
Identifying Guest Needs and Providing Anticipatory Service Hits: 843
Key Terms / Jargons used in Front Office Hits: 7635
Late Checkout Procedure for Fort Office Hits: 975
Night Audit / End Of Day Process in Hotels Hits: 2732
Room Status Terminology Hits: 12059
Room type definitions for Hotels Hits: 11533
Sample Standard Telephone welcome greetings used in Hotels Hits: 1227
Standard Front office Billing Instructions / Billing Codes Hits: 929
Standard Verbiage For Front Office Staff Hits: 433
The Guest Cycle in Hotel Hits: 16824
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2791
Top 10 Dialogues used in Front office Hits: 949
Types of Rate Codes used in Hotels Hits: 4461
Uniformed Services in Hotel Hits: 8312

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