Front Office staff Training Documents | Materials
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Front Office Training :

Title Hits
Bomb Threat Guidelines for hotels Hits: 4405
Building Telephone Skills for hotel staff Hits: 7023
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 508
Daily Task List - Front Office Assistant - General Shift Hits: 585
Daily Task List - Front Office Assistant - Morning Shift Hits: 521
Daily Task List - Front Office Assistant - Night Shift Hits: 446
Daily Task List - Telephone Operator - General Shift Hits: 435
Daily Task List - Telephone Operator - Morning Shift Hits: 535
Definition of term SHARER in Hotels Hits: 536
Fixed cost and Variable cost in hotels Hits: 4198
Front Office Staff Rules and Regulations Hits: 685
Handling Guest Complaints in Hotels Hits: 12415
Hotel Safe Deposit Box Procedures Hits: 4496
How to Block / Allocate rooms for Expected arrivals Hits: 2502
How to cancel reservations in hotels Hits: 4296
How to do a accurate Room Count in front office Hits: 3366
How to handle guest with high Balance Hits: 618
How to Handle VIP and VVIP arrivals in hotels Hits: 685
How to Handle Walk in Guest Hits: 13171
Identifying Guest Needs and Providing Anticipatory Service Hits: 562
Key Terms / Jargons used in Front Office Hits: 7282
Late Checkout Procedure for Fort Office Hits: 715
Night Audit / End Of Day Process in Hotels Hits: 2367
Room Status Terminology Hits: 11717
Room type definitions for Hotels Hits: 11024
Sample Standard Telephone welcome greetings used in Hotels Hits: 929
Standard Front office Billing Instructions / Billing Codes Hits: 666
Standard Verbiage For Front Office Staff Hits: 163
The Guest Cycle in Hotel Hits: 16434
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2534
Top 10 Dialogues used in Front office Hits: 666
Types of Rate Codes used in Hotels Hits: 4125
Uniformed Services in Hotel Hits: 7927

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