Front Office staff Training Documents | Materials
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Front Office Training :

Title Hits
Advantages of using Passport scanners or ID Scanners in hotels Hits: 4
Bomb Threat Guidelines for hotels Hits: 4567
Building Telephone Skills for hotel staff Hits: 7352
Daily Task List - Front Office Assistant - Afternoon Shift Hits: 657
Daily Task List - Front Office Assistant - General Shift Hits: 771
Daily Task List - Front Office Assistant - Morning Shift Hits: 689
Daily Task List - Front Office Assistant - Night Shift Hits: 596
Daily Task List - Telephone Operator - General Shift Hits: 577
Daily Task List - Telephone Operator - Morning Shift Hits: 678
Definition of term SHARER in Hotels Hits: 675
Fixed cost and Variable cost in hotels Hits: 4410
Front Office Staff Rules and Regulations Hits: 859
Handling Guest Complaints in Hotels Hits: 12653
Hotel Safe Deposit Box Procedures Hits: 4659
How to Block / Allocate rooms for Expected arrivals Hits: 2655
How to cancel reservations in hotels Hits: 4430
How to do a accurate Room Count in front office Hits: 3506
How to handle guest with high Balance Hits: 762
How to Handle VIP and VVIP arrivals in hotels Hits: 844
How to Handle Walk in Guest Hits: 13329
Identifying Guest Needs and Providing Anticipatory Service Hits: 711
Key Terms / Jargons used in Front Office Hits: 7477
Late Checkout Procedure for Fort Office Hits: 871
Night Audit / End Of Day Process in Hotels Hits: 2544
Room Status Terminology Hits: 11906
Room type definitions for Hotels Hits: 11323
Sample Standard Telephone welcome greetings used in Hotels Hits: 1106
Standard Front office Billing Instructions / Billing Codes Hits: 819
Standard Verbiage For Front Office Staff Hits: 312
The Guest Cycle in Hotel Hits: 16651
Tips for resolving Declined Credit Card / Check issues in FO Hits: 2688
Top 10 Dialogues used in Front office Hits: 835
Types of Rate Codes used in Hotels Hits: 4326
Uniformed Services in Hotel Hits: 8124

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