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SOP – Housekeeping – W/C or Toilet Cleaning

SOP Number: HK - 18 ( SOP serial number and department code )

Department: HousekeepingGuest Room


Time to Train: 20 Minutes

  • Put on the protective gloves and goggles.

  • Flush the W/C or toilet, If the flush is not working properly then inform the control desk to create a maintenance job order for the same.

  • Sprinkle the cleaning solution in a circular motion around and inside top of w/c bowl and leave it for 10 minutes.

  • Apply cleaning solution on the walls beside and behind the toilet and under the vanity.

  • Wipe the outside of the toilet bowl and the walls around the toilet with a damp sponge. (Use this sponge / cloth only to clean the toilet. Mark this sponge with special tag or color coding to identify the same.)

  • Wipe the pipes leading to the toilet.

  • Wipe the walls under the vanity and the drain pipe.

  • Use a toilet bowl brush to scrub the inside of the toilet bowl.

  • Clean under the rim and the seats.

  • Clean the top of the rim of w/c, in and around the hinges, bottom of w/c seat cover.

  • Flush the toilet.

  • Rinse the brush in the toilet once the cleaning is done.

  • Dry entire w/c, using clean dry cloth removing all marks.

  • Polish the walls and pipes.

  • Recheck inside w/c bowl especially under rim and ensure water is clear.

  • Close w/c seat cover.     

  • W/C should be cleaned on a daily basis. 

  • Always make sure that the W/C is stain free, fresh smelling, dry and the water in the bowl is clear.

Training Summary questions:

Q1. Why it is important to wear protective glass and goggles while cleaning W/C ?

Q2. How long should the cleaning solutions to be kept on the toilet bowl?

Q3. What all areas to be cleaned apart from the toilet bowl?

Q4. How to dry the entire W/C?

Q5. What all to be checked once the W/C or Toilet cleaning is completed?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.