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SOP – Housekeeping – Prepare guest room for cleaning

SOP Number: HK - 14 ( SOP serial number and department code )

Department: Housekeeping – General


Time to Train: 35 Minutes

Remove room service equipment's from room:

  • Pickup all room service equipment and move it to the floor pantry.

  • Move the room service cart / trolley to the floor pantry.

  • Inform the room service / IRD department to clear the trays / trolley from guest room / floor pantry.

  • Never place the room service trays or trolleys on the guest corridor or the service elevator.

Removing rubbish:

  • Collect recyclable items such as (Newspapers / Aluminum cans, glass bottles, News paper bags etc.) and place them either in the bag or on the floor pantry.

  • Empty the waste paper basket and ashtray on to the garbage bag.

  • Pick up all the rubbish and put it in the rubbish bag.       

  • All rubbish removed from room upon entering that room, and placed in rubbish bag on trolley.

  • Extra care should be taken with broken glass, razor etc.

  • Remove all disposal items like ash, cigarette buds etc. into the dustbin.

  • Keep ashtrays and glassware under washbasin tap to wash.

  • With lukewarm water and teepol, clean the ashtrays and glassware with the help of sponge.

  • Wash liberally with water.

  • Wipe with a lint free cloth.

  • After drying, place back the items in the appropriate place.      

  • Ashtrays and glassware are spotless and clean.

  • Use a dry tissue to collect hair from the vanity, toilet, bath tub and floor.

  • Do not throw away any guest property that may be wrapped in a tissue.

  • Cleaning of ashtrays and glassware.

  • Collect all ashtrays and glassware.

Emptying dirty linen:

  • Remove any guest clothing from the bed and neatly lay it across the back of the chair.

  • If there is any personal items on the bed then remove them and place it neatly on the table.

  • If it’s a departure dirty room then if you find any guest items and record the same as lost and found item.

  • Remove all dirty linen from the room and put everything in the space provided for storing soiled linen in the R/A trolley.

  • When the dirty linen is at level with the top of the trolley, empty the linen and collect in the pantry.

  • All the dirty linen removed from room and put in linen bag in the trolley.

  • Do not use guest linen and towels for cleaning the guest rooms.

Training Summary questions:

Q1. What is the step for removing room service equipment's?

Q2. How to clean the ashtrays and glass wares?        

Q3. What to be done if you find any guest items in the bed, floor?

Q4. Important points while removing rubbish from the guest room?

Q5. Why one should not place the room service tray or trolley on the guest corridor?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.