Standard Bed-Making Procedure For Housekeeping Staff

Purpose of the Bed-Making SOP:

Bedmaking is an essential part of housekeeping, and it is crucial to ensure that guests have a comfortable and pleasant stay. To make a bed, start by removing all the sheets and pillowcases, and check for any stains or damages on the mattress or bedding. If you find any, report it immediately to the management.

Next, place a fitted sheet over the mattress, making sure it is smooth and wrinkle-free. Then, add a flat sheet and tuck the edges under the mattress. After that, add a blanket or duvet, depending on the weather, and arrange it neatly.

To make the bed look inviting and cosy, fluff the pillows, and add decorative elements such as throw pillows or a bed runner. Always ensure that the bed is made to perfection, and there are no wrinkles or creases on the bedding.

In addition to making the bed, housekeeping should also tidy up the room, clean the bathroom, and restock amenities such as soap, shampoo, and towels. By providing excellent housekeeping services, guests will feel welcomed, comfortable, and appreciated, which will lead to positive reviews and return visits.

Preparing for Bed Making:

• Remove soiled bed linen from the bed.
•  Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straighten it and make sure the mattress and box spring are even.
•  Always adjust the mattress with your leg and not with your back to avoid any injuries.
•  If the mattress pad is stained then remove it.
• Get a clean mattress pad and place it on the mattress:
•  Lay the fresh pad on the bed.
•  Unfold the pad right-side up and spread it evenly over the centre of the bed.
•  Smooth out any wrinkles.
•  Mattress pads/mattress protector comes in different size, be sure to use the correct size.
•  Make sure you have the correct size sheets.
•  Do not use a stained or torn sheet. Place them immediately in your solid linen bag.
•  Take three fresh sheets and 04 pillow covers/slips as per the bed size.

Making the bed:

• Pull the bed a little away from the headboard.
•  Spread the 1st bed sheet and tuck the bottom side of the bed except for the four corners.
•  Take the loose end of the sheet, about a foot from the corner at the head of the bed, and pull it straight out, foaming a flap. Pull up the flap so it is flat.
•  Tuck in the free part of the corner.
•  Pull the flap out toward you and down over the side of the bed. Tuck the flap in.
•  Move to the corner at the foot of the bed on the same side of the bed and repeat the procedure.
•  Spread the second sheet the wrong side up, from the edge of the mattress.
•  Put the Quilt 6” lower than the 2nd sheet.
•  Spread the third sheet over the quilt.
•  FoldFold / Folding - The process of gently mixing of one ingredient with another. the second sheet above the quilt and the third sheet and make a fold approximately 6” to 8”.
•  Tightly tuck the sheets under the mattress.
•  Go towards the foot of the bed and tightly tuck the second sheet, quilt, and third sheet together.
•  Maitre the corners.
•  Insert the pillows into the new pillowcase and tuck in the loose ends.
•  Repeat this process for the other pillows.
•  Place the pillow on the bed with the tucked edges facing the centre and the tucked flaps on the other side of the pillows.
•  PositionStatus of the number of rooms available for sale. the bedspread on the bed with equal amounts hanging over both sides and the foot of the bed.
•  Report to the supervisor if you notice stains or tears in the bedspread.
•  Smooth the bedspread over the pillows to the head of the bed.
•  Tuck the remaining of the bedspread under the front edge of the pillows.
•  Smooth the surface of the bed.
•  Check the bedspread for evenness on both sides.
•  Push the back bed towards the side of the headboard in the exact position.
•  All four corners of the bed are mitred properly. Bed linen is stain-free and properly pressed. The bed has to be firm.
•  The distance of the pillow from the Headboard to the fold of the bed is approximately 20”.

Training Summary questions:

Q1. What all to be looked for while removing the bed linen?

Q2. Why should the mattress be adjusted with the leg?

Q3. What is to be done if you find a torn or soiled bedspread/bed cover?

Q4. What should be the distance of the pillow from the headboard to the bed fold?

Q5. How to position the bedspread/bed cover on the bed?

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SOP Number: Housekeeping  SOP  - 05 ( SOP serial number and department code )
Department: Housekeeping – Guest Room
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 60 Minutes

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