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SOP – Housekeeping – Servicing of guest rooms

SOP Number: HK - 02 ( SOP serial number and department code )

Department: HousekeepingGuest Room Maintaining


Time to Train: 45 Minutes

Servicing of Occupied Rooms:

  • All occupied rooms are serviced twice daily and as and when requested by the guest.

  • Enter the room according to the procedure of entry to guestrooms.

  • Clear the garbage according to the procedure of removal of garbage from dustbins.

  • Collect the soiled linen and throw in the linen bag.

  • Make the bed, follow the bed making procedure.

  • Perform dusting of the room.

  • Vacuuming of carpet and the upholstery maintenance.

  • Clean Bathroom.

  • All amenities are replenished in bathroom. (Maintain photograph for standard amenity placement)

  • After servicing the room following facilities function to be checked.

  • Television

  • All Telephones

  • All Bulbs.

  • Any in room Entertainment system.

Servicing of vacant room:

  • Room has to be spic and span at every given time.

  • Knock the door.

  • Switch on all lights.

  • Open heavy and sheer curtains.

  • Remove turn down service.

  • Put bed cover.

  • Do the dusting.

  • Replenish water and ice.

  • Mop bathroom flooring with disinfectant.

  • Vacuum the carpet if necessary.

  • Close sheer curtain.

  • Heavy curtain should be half closed.

  • Put of all the lights.

  • Give final looks and shut the door.

Servicing of vacant dirty room:

  • Vacant dirty rooms cleaned thoroughly and all used items/ amenities are changed with fresh ones. Left guest items to be deposited at Housekeeping control Desk.

  • Knock and enter the room.

  • All drawers and cupboards are checked for any lost and found of guest.

  • All dustbins are cleared of garbage.

  • Soiled linen to be removed.

  • Bed is made according to procedure for bed making.

  • Dusting of room is done.

  • Vacuum upholstery and carpet.

  • All glassware and Ashtrays have to be cleaned.

  • All guest amenities in room have to be replenished.

  • Bathroom is cleaned according to procedure.

  • Replenished  amenities in the bathroom.

  • All items used by the previous guest are changed with fresh ones.

  • All maintenance work are noted and given to the Engineering department.

  • Inform room status to the Housekeeping control desk.

Training Summary questions:

Q1. What is the difference in servicing occupied, Dirty and a vacant departure room?

Q2. Points while servicing a occupied room?    

Q3. Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’?

Q4. What all to be check after servicing the room?

Q5. Whom to be reported in case you find any issues with TV / Bulbs etc?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.