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SOP – Buffet setup and Maintaining in Banquets

SOP Number: F&B - 30 ( SOP serial number and department code )

Department: Food and Beverage Service – Banquet


Time to Train: 30 Minutes

Banquet Buffet setup:

The hotel offers different kinds of buffets. Each hotel/outlet category has a number of buffet set-ups to choose from according to the budget and selection of dishes.

Buffets must be rigorously set up according to the pre-established layouts. Any buffet set-up must fulfill the following requirements :

  • Efficient for both guest service and replenishment.

  • Layout and decoration attractive for the customer.

  • Adequate lighting, with colors if required.

  • Sufficient power points for connecting all the required electrical appliances.

  • Sufficient quantity of alternative heating fuel, e.g., gas, and adequate corresponding safety features.

  • The buffet service shall be similar to that applied in the restaurant procedure.

  • The buffet shall be ready 15 minutes before the starting time indicated on the BEO.

Maintain Buffets:-

Keep hot items hot:

  • If there is less than one quarter of an inch of water in the liners of hot chafing dishes, user a pitcher of water to refill the liners.

  • If the chafing dishes are heated by canned, gel type fuel then make sure the cans stay lit, and replace them when they become empty.

  • Replace lid on serving dishes when guests are not in the buffet line.

Keep cold items cold:

  • Use pitchers to add ice to the buffet as needed to keep the containers holding cold items surrounded by ice.

  • Remove ice that gets into the food containers and replace any items that become waterlogged.

Refill Food and water:

  • When a container is less than one-quarter full get a full container from the kitchen.

  • Remove the old container and replace it with the full one. Do not combine food from the old and new containers.

  • Bring the old container the kitchen and give it to the appropriate person.

  • Place enough drinking water glasses filled at all time.

Maintain service ware:

  • Restock dishes when there are fewer than ten dishes in a stack. Never let a stack get below five dishes.

  • Make sure each container has an appropriate serving utensil.

  • Return serving utensils to the correct containers.

  • Replace utensils that fall on the floor with clean utensils from the kitchen.

  • Use a damp, food-safe cleaning cloth to wipe spills on the buffet table.

Training Summary questions:

Q1. Why it is important to have a buffet layout which is efficient for guest service?

Q2. What all items taken care while setting up a buffet?

Q3. How to keep hot items hot in Buffet?

Q4. How to replace / replenish food containers?

Q5. How to maintain service ware during banquet function?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.