The Housekeeping Department is an integral part of any organization, responsible for maintaining cleanliness and orderliness in the workplace. To achieve this, the department is typically organized into various levels of management, each with its own set of responsibilities. At the top of the chart is the Director of Housekeeping, who is responsible for overseeing the entire department. The Director is supported by an Assistant Director, who assists in managing the day-to-day operations of the department. Next in line are the Housekeeping Managers, who are responsible for managing specific areas of the department, such as guest rooms, public areas, or laundry services. The managers are supported by Supervisors, who oversee the work of the housekeeping staff and ensure that all tasks are completed to a high standard. At the bottom of the chart are the Housekeeping Attendants, who are responsible for carrying out the daily tasks of cleaning and maintaining the organization. They work under the supervision of the Supervisors and Managers, and are vital to ensuring that the workplace is kept clean and organized. Overall, the organizational chart of the Housekeeping Department is designed to ensure that all tasks are delegated appropriately and that the department operates efficiently and effectively.

Housekeeping Department Organizational Chart

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Housekeeping Department Organization Chart – Large Hotel | Small Hotel | Medium Hotel | Chain Hotel

The Housekeeping Department is an integral part of any organization, responsible for maintaining cleanliness and orderliness in the workplace. To achieve this, the department is typically organized into various levels of management, each with its own set of responsibilities.

At the top of the chart is the Director of Housekeeping, who is responsible for overseeing the entire department. The Director is supported by an Assistant Director, who assists in managing the day-to-day operations of the department.

Next in line are the Housekeeping Managers, who are responsible for managing specific areas of the department, such as guest rooms, public areas, or laundry services. The managers are supported by Supervisors, who oversee the work of the housekeeping staff and ensure that all tasks are completed to a high standard.

At the bottom of the chart are the Housekeeping Attendants, who are responsible for carrying out the daily tasks of cleaning and maintaining the organization. They work under the supervision of the Supervisors and Managers and are vital to ensuring that the workplace is kept clean and organized.

A housekeeping department chart not only provides for a systematic direction of orders but also protects employees from being over-directed. The chart shows that each employee should take orders only from the person directly above him/her.

Also, a copy of the chart should be posted in an area so that all housekeeping staff can see where they fit into the overall organization of the department. Ideally, all hotels place the organization chart on either the housekeeping control desk room or the place where usually the daily briefing happens.

1. Housekeeping Department Organizational Chart – Large Hotel / 5 Star / Full Service

The housekeeping department in a large hotel or 5 5-star hotel is headed by the executive housekeeper. The Executive Housekeeper reports to the general manager, the resident manager, or the rooms division manager in a large hotel. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

The deputy housekeeper assists the executive housekeeper and, depending on the size of the property, there can also be assistant housekeepers who look after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, and desk control.

The Housekeeping Organizational Chart in a large hotel also contains multiple supervisors for each section of the housekeeping the laundry, Desk Control, Floor Supervisor, Public Area Supervisor, Night Supervisor, etc. each of these supervisors reports to the assistant housekeeper or the Executive housekeeper.

Further down the Housekeeping organizational structure, we have the Room boys, Housekeeping Attendants, Laundry Attendants, Gardeners, Tailors, florists, Trainees, apprentices etc. Find below the organization chart of the housekeeping department in a large, Five Star or a full-service hotel
Housekeeping Department Organizational Chart - Large Hotel / 5 Star / Full Service The housekeeping department in a large hotel or 5 5-star hotel is headed by the executive housekeeper. The Executive Housekeeper reports to the general manager, the resident manager, or the rooms division manager in a large hotel. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

2. Housekeeping Department Organizational Chart  – Medium Hotel / 3-4 Star Hotel / Mid-Range Service Hotel

The housekeeping department in a medium-sized hotel or 3-4 Star Hotel is headed by the executive housekeeper and reports to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

The deputy housekeeper assists the executive housekeeper and looks after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control and staffing etc.

The Housekeeping Organizational Chart in a Medium hotel also contains multiple supervisors for each section of the housekeeping like the laundry, Desk Control, Floor Supervisor, Public Area Supervisor etc. each of these supervisors reports to the assistant housekeeper or the Executive housekeeper.

Further down the Housekeeping organizational structure, we have the Room boys, Housekeeping Attendants, Laundry Attendants, Gardeners, Tailors, Trainees, Apprentice etc. Find below the organization chart of the housekeeping department in a mid-range service hotel.

Housekeeping Department Organization Chart Hierarchy Chart for Medium Size Hotel. The housekeeping department in a medium-sized hotel or 3-4 Star Hotel is headed by the executive housekeeper and reports to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

3. Housekeeping Department Organizational Chart – Small Hotel / 1-2 Star Hotel / Budget or Limited Service Hotel

The housekeeping department in a Small hotel or 1-2 2-star hotel is headed by the Executive Housekeeper or a Housekeeping Manager and reports to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

In small hotels, the executive housekeeper controls the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control, inventory and staffing, etc.

The Housekeeping Organizational Chart in a Budget hotel has only two supervisors one for the desk control and linen and the other supervisor is to manage all aspects of the rooms and public area. Both of these supervisors report to the Housekeeping Manager or EHK.

Further down the Housekeeping organizational structure, we have the Room boys, Housekeeping Attendants, Laundry Attendants, Gardeners, Tailors, Trainees, apprentices, etc. Find below the organization chart of the housekeeping department in a small-sized hotel.
Housekeeping Department Organization Chart Hierarchy Chart for Small Size Hotel. The housekeeping department in a Small hotel or 1-2 2-star hotel is headed by the Executive Housekeeper or a Housekeeping Manager and reports to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

4. Housekeeping Department Organizational Chart – Business Hotel

The housekeeping department in a Business Hotel is headed by the executive housekeeper and they report to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

The Assistant housekeeper helps the executive housekeeper in the day-to-day activities and looks after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control, inventory and staffing, etc.

The Housekeeping Organizational Chart in a Business Hotel also contains multiple supervisors for each section of the housekeeping like the laundry, Desk Control, Floor Supervisor, Public Area Supervisor, etc. Each of these supervisors reports to the assistant housekeeper or the Executive housekeeper.

Further down the Housekeeping organizational structure, we have Room Attendants, Public Area Attendants, Mini Bar Attendants, Laundry Attendants, Gardeners, Tailors, Trainees, apprentices, etc. Find below the organization chart of the housekeeping department in a mid-range service hotel.

 Housekeeping Department Organizational Chart – Business Hotel 

Housekeeping Organization Chart, The housekeeping department in a Business Hotel is headed by the executive housekeeper and they report to the general manager. In the case of a chain of hotels, the executive housekeeper also reports to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. The Assistant housekeeper helps the executive housekeeper in the day-to-day activities and looks after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, desk control, inventory and staffing, etc. The Housekeeping Organizational Chart in a Business Hotel also contains multiple supervisors for each section of the housekeeping like the laundry, Desk Control, Floor Supervisor, Public Area Supervisor, etc. Each of these supervisors reports to the assistant housekeeper or the Executive housekeeper. Further down the Housekeeping organizational structure, we have Room Attendants, Public Area Attendants, Mini Bar Attendants, Laundry Attendants, Gardeners, Tailors, Trainees, apprentices, etc. Find below the organization chart of the housekeeping department in a mid-range service hotel.

5. Housekeeping Department Organizational Chart – Chain Hotel or Group of Hotels

The housekeeping department in a large chain hotel is headed by the Director of Housekeeping or General Manager of Housekeeping. The Executive housekeeper in each unit of the chain hotel will report to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain.

The deputy housekeeper assists the executive housekeeper and, depending on the size of the property, there can also be assistant housekeepers who look after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, and desk control.

The Housekeeping Organizational Chart in a large hotel also contains multiple supervisors for each section of the housekeeping the laundry, Desk Control, Floor Supervisor, Public Area Supervisor, Night Supervisor, etc. Each of these supervisors reports to the assistant housekeeper or the Executive housekeeper.

Further down the Housekeeping organizational structure, we have the Room boys, Housekeeping Attendants, Laundry Attendants, Gardeners, Tailors, florists, Trainees, apprentices, etc. Find below the organization chart of the housekeeping department in a large, Five Star or a full-service hotel
Housekeeping Department Organization Chart Hierarchy Chart for Large Chain hotel. The housekeeping department in a large chain hotel is headed by the Director of Housekeeping or General Manager of Housekeeping. The Executive housekeeper in each unit of the chain hotel will report to the director of housekeeping, who heads the housekeeping departments in all the hotels of that chain. The deputy housekeeper assists the executive housekeeper and, depending on the size of the property, there can also be assistant housekeepers who look after the various areas of responsibility in the hotel, that is, floors, public areas, the linen room, and desk control. The Housekeeping Organizational Chart in a large hotel also contains multiple supervisors for each section of the housekeeping the laundry, Desk Control, Floor Supervisor, Public Area Supervisor, Night Supervisor, etc. Each of these supervisors reports to the assistant housekeeper or the Executive housekeeper. Further down the Housekeeping organizational structure, we have the Room boys, Housekeeping Attendants, Laundry Attendants, Gardeners, Tailors, florists, Trainees, apprentices, etc. Find below the organization chart of the housekeeping department in a large, Five Star or a full-service hotel
Overall, the organizational chart of the Housekeeping Department is designed to ensure that all tasks are delegated appropriately and that the department operates efficiently and effectively. And the organization chart of the housekeeping department should provide a clear picture of the lines of authority and the channels of communication within the department.
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