Guest Relationship Executive / Officer (GRE/GRO) Shifts Checklist

Morning Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean and neat?

2. Are your shoes polished?

3. Do you have the appropriate Make-up on?

4. Hair neatly bun up with the net and plain black accessories?

5. Have you read the Log Book?

6. Did you check the number of Check-outs for today?

7. Did you check the number of Arrivals for today?

8. Check your stationeries?

9. Have you checked the Follow-up report?

10. Have you checked the Arrival report?

11. Which is the Mockup room today?

12. Have you keyed in all your checked-in guest to the computer?

13. Do you have anything for the Afternoon shift to follow-up?

14. Have you checked all the assigned rooms?

Afternoon Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean and neat?

2. Are your fingernails clean?

3. Are your shoes polished?

4. Do you have the appropriate Make-up on?

5. Have you read the Log Book?

6. Anymore check out for Novotel Club today?

7. Have you checked the Follow-up report?

8. Have you checked the Arrival report?

9. Have you checked the Departure report?

10. Are all the assigned rooms clean?

11. Are all the assigned rooms checked with all the necessary amenities in?

12. Which is the Mockup room today?

13. Have you keyed in all your checked-in guest to the computer?

14. Do you have anything for Night-shift to follow-up?