Guest Relations Executive / Officer (GRE/GRO) Shift Checklist

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Guest Relationship Executive / Officer (GRE/GRO) Shifts Checklist

Morning Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean, and neat?

2. Are your shoes polished?

3. Do you have the appropriate Makeup on?

4. Hair neatly bun up with the net and plain black accessories?

5. Have you read the Log Book?

6. Did you check the number of Check-outs for today?

7. Did you check the number of Arrivals for today?

8. Check your stationeries.

9. Have you checked the Follow-up report?

10. Have you checked the Arrival report?

11. Which is the Mockup room today?

12. Have you keyed in all your checked-in guests to the computer?

13. Do you have anything for the Afternoon shift to follow up?

14. Have you checked all the assigned rooms?

Afternoon Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean, and neat?

2. Are your fingernails clean?

3. Are your shoes polished?

4. Do you have the appropriate Makeup on?

5. Have you read the Log Book?

6. Anymore checks for Novotel Club today?

7. Have you checked the Follow-up report?

8. Have you checked the Arrival report?

9. Have you checked the Departure report?

10. Are all the assigned rooms clean?

11. Are all the assigned rooms checked with all the necessary amenities?

12. Which is the Mockup room today?

13. Have you keyed in all your checked-in guests to the computer?

14. Do you have anything for the shift to follow up?

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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