Top 10 Dialogues for Front office: 

1) Thank you for calling ( Hotel Name ), How may I help you?
2) Front Desk This is ( GS Name)  Speaking, How may I help you?
3) Thank you for calling the hotel ( Hotel name ), Have a nice evening!
4) Thank you for staying with us, Have a nice journey.
5) Allow me to transfer your call!
6) I Will be glad to give you a wake-up call at 0600hrs. ( Guest Name).
7) I Have taken down your request for Airport Transfer, your car would be ready at 00715hrs.
8) May I put you on hold while I check your request for Late departure.
9) Hello Mr.David, Mr.Kevin is on the line would you want me to connect the call.
10) Good Morning, Mr. Max, this is ( Name ) from Front desk, your car for airport drop is ready. Should I send someone to collect your luggage?


Since 2012 is helping hoteliers around the world to set up their hotel operations. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. See you around and happy Hoteliering.


Subscribe to our new interactive newsletter. Don’t miss on any posts.

Subscribe Now!
We do not spam!