SOP – Front Office – Bill to company or Direct billing
Standard Procedure for Bill to company or Direct billing Check out To establish procedures for the approval of bills to ...
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SOP – Front Office – Vouchers and Gift Certificates
Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is carrying a valid ...
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SOP – Housekeeping – Entering Rooms And Greeting Guests
Procedure to Follow While Entering Rooms and Greeting Guests When it comes to housekeeping, one of the most important aspects ...
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SOP – Housekeeping – Servicing Guest Rooms
Standard Procedure For Servicing Of Guest Rooms 1. Servicing of Occupied Rooms: 2. Servicing of vacant room: 3. Servicing of ...
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SOP – Housekeeping – Control Desk Activities
Housekeeping Control Desk Activities Housekeeping Control Desk: Registers/reports maintained in the housekeeping control desk: Departure register: To keep track of ...
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SOP – Housekeeping – Departmental Policy Setup
Housekeeping Departmental Policy Setup Department Orientation: Shift Briefing: Staff Hotel Access: Grooming and Hygiene of Staff: Marking of attendance and ...
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SOP – Housekeeping – Taking Messages And Handling Complaints
Taking Messages and Handling Complaints in Housekeeping Purpose of this SOP: Housekeeping is an essential aspect of maintaining a clean ...
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SOP – Housekeeping – Extra Bed And Sofa Bed Making
Procedure For Extra Bed and Sofa Bed Placement in Rooms As a housekeeper, it is important to ensure that all ...
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SOP – Laundry – Sorting Of Uniforms And Linen
Sorting of uniforms and linen in Hotel Laundry Safety precautions while sorting laundry: Remove unwanted items from soiled laundry as ...
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SOP – Housekeeping – Floor Pantry Maintaining And Cleaning
Floor pantry maintenance and cleaning Training Summary questions: Q1. What is the importance of housekeeping floor pantry? Q2. What items ...
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