SOP Concierge Archives

SOP – Concierge / Bell Desk – Flower / Bouquet Request

4 November 2023

How to Handle Flower or Bouquet Requests at the Bell Desk or Concierge? Purpose of Flower Request SOP: The hotel’s ...

SOP – Concierge / Travel Desk – Car or Limousine Transfer for Arriving Guests

28 October 2023

Arranging Car Transfer or Limousine Transfer for Arrival Guests Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...

SOP – Concierge / Bell Desk – Guest luggage handling procedure

7 October 2023

Hotel Guest luggage handling procedure Luggage Handling On Guest Arrival: On Guest Departure: Luggage Storage Room: a) Fragile Items b) ...

SOP – Concierge / Bell Desk – Booking Requests and Procedure

7 October 2023

Handling Different Booking requests and procedures at the Concierge Transportation Booking requests: Excursion or Tour Booking procedure: In-House Facilities or ...

SOP – Concierge / Bell Desk – How to Handle Baggage For Group Departure?

7 October 2023

Concierge Group Checkout Lugggage Handling

Handling Baggage For Group Departure / Conference Departure Handling Baggage For Group Departures: Training Summary questions: Q1. What is the purpose ...

SOP – Concierge / Bell Desk – How to Handle Restaurant Table Reservation Request?

7 October 2023

SOP - Concierge - How to Handle Restaurant Table Reservation Request?

Handling Restaurant Table Reservation Requests at Concierge Handling Restaurant Reservation Request: In the Concierge reservation book note down the below ...

SOP – Concierge / Bell Desk – Left Luggage Handover Procedure

7 October 2023

Concierge Left Luggage Handover Procedure Left Luggage Handover Procedure: Training Summary questions: Q1. What is the purpose of this SOP? Q2. Where ...