SOP – Reservations – How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Reservations – Amending or Modifying Reservations
Procedure For Amending or Modifying Reservations Training Summary questions: Q1. What are all the details to note down when a ...
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SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
Standard Procedure For Releasing Tentative and non-guaranteed bookings SOP Number: Front Office SOP - 21 Department: Front Office - Reservation ...
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SOP – Reservations – Handling Booking Enquiry for Sold Out dates
Handling Booking enquiry for sold-out dates If the room type is sold out then: If the Hotel is sold out ...
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SOP – Front Office – On Queue or Wait Procedure
Handling On-Queue or Wait Room Status in Hotels Training Summary questions: Q1. What does it mean by “On Queue”? Q2. ...
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SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
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SOP – Reservations – VIP Reservation Standard Procedure
VIP Reservation Processing Standard Procedure For Hotels Purpose of VIP Reservation Procedure: VIP reservations are processed accurately and marked to ensure ...
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