SOP – Housekeeping – Servicing Guest Rooms
Standard Procedure For Servicing Of Guest Rooms 1. Servicing of Occupied Rooms: 2. Servicing of vacant room: 3. Servicing of ...
Read more
SOP – Restaurant – How to Fill in a Guest Order?
How To Fill in Guest Order? Purpose of this SOP: Correct order-taking is crucial in the service process and for ...
Read more
SOP – Restaurant – How to De-Crumb a Table?
How to De-Crumb a Table in a Restaurant? A clean and neat table at any time is a sign of ...
Read more
SOP – Front Office – Prepare Welcome KIT for Arrivals
Prepare Welcome KIT for Arrivals Purpose: Preparation of welcome KIT for all arrivals is part of the guest pre-registration activity. ...
Read more
SOP – Front Office – How to Cut Key Cards
How to cut key cards in Front Office A guest room key opens a room door so long as it ...
Read more
SOP – Front Office – On Queue or Wait Procedure
Handling On-Queue or Wait Room Status in Hotels Training Summary questions: Q1. What does it mean by “On Queue”? Q2. ...
Read more
SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
Read more
SOP – Front Office – Hotel Medical emergency / Procedure for Medical Emergencies
SOP Procedure for Medical Emergency Handling Medical Emergency Standard procedure: The following information must be obtained once the guest is ...
Read more
SOP – Front Office – Doctor on Call / Procedure for Sick Guest
SOP Doctor on Call Request / Procedure for Handling Sick Guest Doctor on Call Standard procedure: As the first point ...
Read more
SOP – Front Office – Handling Check-in and Check-out for Guests with Disabilities
Handling Check-in and Check-out for Guests With Disabilities Special Treatment While Check-in or Check-out for Guests With Disabilities: Training Summary ...
Read more
