Front Office Supervisor Job Description

A front office supervisor is a key member of the hospitality industry. They are tasked with managing the front desk and ensuring the smooth operations of the hotel or resort. The role requires excellent communication and organizational skills, as well as the ability to work well under pressure.
Job description For Hotel Front Desk Supervisor A front office supervisor is a key member of the hospitality industry. They ...
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Lobby Ambassador Duties and Job Description

As a Hotel Lobby Ambassador, your primary responsibility is to provide exceptional customer service to guests as they enter and exit the hotel. You will be the first point of contact for guests and must always be polite, friendly, and welcoming. Your duties will include greeting guests, assisting with luggage, providing directions and recommendations for local attractions, and answering any questions guests may have about the hotel or surrounding area. You will also handle guest complaints and ensure that any issues are resolved promptly and to the guest's satisfaction. Additionally, you will be responsible for maintaining the cleanliness and appearance of the lobby area, including the front desk, seating areas, and restrooms. You may also be required to assist with administrative tasks such as checking guests in and out, processing payments, and managing reservations. To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to work flexible hours, as this position may require working evenings, weekends, and holidays. Overall, the Hotel Lobby Ambassador plays a crucial role in ensuring that guests have a positive experience from the moment they enter the hotel. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this may be the perfect job for you.
Job Description, Duties, Interview Questions and Salary for Lobby Ambassador As a Hotel Lobby Ambassador, your primary responsibility is to ...
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Front Desk – Cashier / Auditor Job Description

The Front Desk Cashier/Auditor is an essential member of the hotel team. This role requires an individual who is detail-oriented, organized and has strong communication skills.
Job Description and Duties Of Front Office Cashier POSITION SUMMARY: Posts revenue centre charges to guest accounts and receives Payments ...
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SOP – Front office – Handling Guest Rebates or Allowances

SOP - Front office - Handling Guest Rebates or Allowances
How To Handling Guest Rebates And Allowances Training Summary questions: Q1. Who is responsible for authorizing allowances? Q2. Why it ...
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SOP – Front Office – Bill to company or Direct billing

SOP - Front Office - Bill to company or Direct billing
Standard Procedure for Bill to company or Direct billing Check out To establish procedures for the approval of bills to ...
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SOP – Front Office – Vouchers and Gift Certificates

SOP - Front Office - Vouchers and Gift Certificates
Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is carrying a valid ...
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SOP – Concierge / Bell Desk – Flower / Bouquet Request

sop flower bouquet request by guest
How to Handle Flower or Bouquet Requests at the Bell Desk or Concierge? Purpose of Flower Request SOP: The hotel’s ...
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SOP – Front Office – Handling Express Check Out

SOP - Front Office - Handling Express Check Out
How to Handle Express Check-out at the Front Desk? Purpose of Express Check-out SOP: The purpose of this SOP is ...
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SOP – Front Office – Prepare Welcome KIT for Arrivals

SOP - Front Office - Prepare Welcome KIT for Arrivals
Prepare Welcome KIT for Arrivals Purpose: Preparation of welcome KIT for all arrivals is part of the guest pre-registration activity. ...
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SOP – Front Office – How to Control Guest room keys

SOP - Front Office - How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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