6 Stages Of The Guest Check–In Procedure [With Flowchart]

6 Stages of The Guest Check-In Procedure The hotel guest check-in procedure involves all stages from the arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio.
6 Stages of The Guest Check-In Procedure The hotel guest check-in procedure involves all stages from the arrival of a ...
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Minimum Standards For Check-In And Check-Out

When it comes to working at the front office of a business, there are many important do's and don'ts to keep in mind. First and foremost, it is crucial to always greet customers with a warm and welcoming smile. This sets the tone for the entire interaction and helps to establish a positive relationship. Another important "do" is to listen carefully to the customer's needs and concerns. This shows that you value their business and are committed to providing excellent service. It also helps to ensure that you are able to address their needs and resolve any issues they may have. On the flip side, there are also some important "don'ts" to keep in mind. One of the biggest mistakes that front office staff can make is to be dismissive or rude to customers. This can quickly turn a positive experience into a negative one and can even result in lost business. Another important "don't" is to avoid making assumptions about customers based on their appearance or behavior. It is important to treat everyone with respect and to avoid making snap judgments. Overall, working in the front office requires a combination of excellent customer service skills, a positive attitude, and a commitment to professionalism and respect. By following these do's and don'ts, front office staff can help to ensure that every customer interaction is a positive one.
Minimum Standards for Check-in and Check-out When it comes to working at the front office of a business, there are ...
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Bell Desk – Bell Captain Job Description

As a Bell Captain, you will be responsible for overseeing the Bell Desk operations in a hotel or resort. You will supervise and train Bellhops and ensure that guests receive exceptional service from the moment they arrive until they depart. Your duties will include greeting guests, assisting with luggage, providing information about the hotel and local area, and coordinating transportation. You will also be responsible for maintaining the cleanliness and organization of the Bell Desk and storage areas, as well as managing inventory and equipment. As a leader in the Bell Desk department, you will need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You should also be able to work well under pressure and be able to handle multiple tasks simultaneously. To be successful in this role, you should have previous experience in a similar position, as well as a strong understanding of hotel operations and guest services. You should also be able to work flexible hours, including evenings, weekends, and holidays. Overall, being a Bell Captain is a rewarding and challenging position that requires a passion for hospitality and a commitment to providing exceptional service to guests.
Job Description, Duties, Interview Questions and Salary for Bell Captain As a Bell Captain, you will be responsible for overseeing ...
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Front Desk – Guest Registration Card Sample

Guest Registration Card sample format and check-in procedures After the guest arrives at the hotel, the front desk agent creates ...
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Service Standard Checklist – Front Office – Guest Check-in

Front Desk Services Audit Checklist for Check-in Process
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Front Office – Guest Meal Voucher / Meal Coupon Format – Hotels

At many hotels and resorts, guests are offered meal vouchers that they can use to enjoy breakfast, lunch, or dinner at the hotel's restaurant or café. These vouchers are often given as part of a package deal or as a complimentary gift to guests who have booked an extended stay. The front office is typically responsible for issuing these vouchers to guests upon check-in. The vouchers are usually printed on high-quality paper and include information such as the guest's name, the voucher's value, and the dates when it can be used. Some hotels may also include restrictions on the voucher, such as a limit on the number of vouchers that can be used per day or a requirement that the voucher be used only during certain meal times. Guests who receive meal vouchers can enjoy a delicious meal without having to worry about the cost. This is especially helpful for guests who are traveling on a budget or who want to save money for other activities during their stay. Additionally, meal vouchers can be a great way for hotels to encourage guests to dine at their restaurant, which can lead to increased revenue and customer loyalty. Overall, meal vouchers are a valuable amenity that many hotels offer to their guests. Whether you're traveling for business or pleasure, receiving a meal voucher can be a pleasant surprise that adds to the overall enjoyment of your stay.
Sample Hotel Meal Voucher or Meal Coupon Format A Meal Coupon or Meal Voucher to be issued to the guests ...
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SOP – Front Office – Handling Express Check Out

SOP - Front Office - Handling Express Check Out
How to Handle Express Check-out at the Front Desk? Purpose of Express Check-out SOP: The purpose of this SOP is ...
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SOP – Front Office – Prepare Welcome KIT for Arrivals

SOP - Front Office - Prepare Welcome KIT for Arrivals
Prepare Welcome KIT for Arrivals Purpose: Preparation of welcome KIT for all arrivals is part of the guest pre-registration activity. ...
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SOP – Front Office – How to Control Guest room keys

SOP - Front Office - How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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SOP – Front Office – How to Cut Key Cards

SOP - Front Office - How to Cut Key Cards
How to cut key cards in Front Office A guest room key opens a room door so long as it ...
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