SOP – Front Office – Foreign Currency Exchange
Handling Foreign Currency Exchange / Travellers Cheque Other Points to note during the exchange of currency: Important things to note while ...
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SOP – Front Office – FO Assistant / Executive – Taking over a shift
Front Office Assistant / Executive – Taking over a shift Objective: Effective front-office communication involves the use of log books, ...
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SOP – Front Office – How to Handle Cash Advance
How To Handle Cash advance Request From Hotel Guests Introduction: Will you be ready to pay someone in advance when ...
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SOP – Front Office – Settlement Of Guest Account At Checkout
Standard Procedure For Settlement of Guest Account at Checkout As per the billing instructions mentioned in the reservation correspondence, the ...
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SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
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SOP – Front Office – Credit Card Acceptance In Hotel
Credit Card Acceptance Checks and Policy for Hotels 1. Request guest to present credit card. (Check the physical credit card): 2. ...
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SOP – Front Office – Processing Credit Card Late Charge
Standard Procedure for Processing Credit Card Late Charges 1. Getting approval Any credit card late charge should be approved by ...
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