SOP Finance and Accounting – Guest Ledger and City Ledger
What is a Guest Ledger and City Ledger? Purpose of Guest And City Ledger: In the hospitality industry, managing guest ...
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SOP Finance and Accounting – Accounting For Charge Backs
How To Process Chargebacks Purpose of Accounting For Charge Backs : In the realm of finance and accounting, chargebacks can ...
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SOP Finance and Accounting – Primary Financial Controls Process in Hotels
Financial Controls Process in Hotels Purpose of Primary Financial Controls in Hotels: To establish minimum controls to ensure proper operational ...
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SOP – Front office – Handling Guest Rebates or Allowances
How To Handling Guest Rebates And Allowances Training Summary questions: Q1. Who is responsible for authorizing allowances? Q2. Why it ...
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SOP – Front Office – Bill to company or Direct billing
Standard Procedure for Bill to company or Direct billing Check out To establish procedures for the approval of bills to ...
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SOP – Front Office – Vouchers and Gift Certificates
Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is carrying a valid ...
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SOP – F&B General – Guest Billing Types and Checks Settlement
Procedure For Guest Billing and Checks Settlement in Restaurants Print the bill / check for presenting to the guest: Settlement ...
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SOP – Banquets – Bill Preparation And Settlement
Bill Preparation and Settlement in Banquets A guest might settle the banquet bill by any of the below-accepted methods of ...
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SOP – Restaurant – Tips and Gratuities Distribution
Tips and Gratuities Distribution in Restaurants and Hotels Purpose of the Tips and Gratuities Distribution SOP: Tips distribution is to ...
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SOP – Restaurant – Service Sequence
Restaurant Service Sequence Stages 1) Greeting and Seating: 2) Menu Presentation service standards: 3) Order Taking Service Standards: 4) Point ...
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