Terminology of Cleaning in Hotel Housekeeping Department

The hotel housekeeping department plays a very important role in ensuring that the hotel premises are clean and tidy at all times. This requires the use of various cleaning tools, equipment and materials. However, it is also important to have a good understanding of the terminology used in cleaning. One of the most basic terms used in hotel housekeeping is "cleaning." This refers to the process of removing dirt, dust and other unwanted materials from surfaces, floors, and furniture. It is important to note that cleaning is not the same as disinfecting, which involves the use of chemicals to kill harmful bacteria and viruses. Another important term is "sanitizing," which involves reducing the number of harmful microorganisms on a surface to a safe level. This is usually done using chemicals such as bleach or hydrogen peroxide. Sanitizing is particularly important in areas where there is a high risk of infection, such as bathrooms and kitchens. "Degreasing" is another important term used in hotel housekeeping. This involves the removal of grease and oil from surfaces such as kitchen counters, stovetops, and floors. Degreasing is usually done using specialized cleaning products that are designed to break down and dissolve grease. Overall, having a good understanding of cleaning terminology is essential for hotel housekeeping staff. By using the right tools, equipment and materials, and applying the correct techniques, they can ensure that the hotel premises are clean, safe and hygienic for guests.
Basic Terminology of Cleaning in the Housekeeping Department The hotel housekeeping department plays a very important role in ensuring that ...
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Housekeeping Standards of Cleaning – Hotels | Resorts

To maintain the standards that keep guests coming back, the hotel housekeeping department or the room attendants should follow a series of detailed procedures and cleaning practices.
Standards of cleaning for the Hotel Housekeeping Department To maintain the standards that keep guests coming back, the hotel housekeeping ...
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23 Commonly Neglected Cleaning Areas in Hotel Guest Rooms

When it comes to hotel guest rooms, there are certain areas that tend to get more attention when it comes to cleaning. However, there are also some commonly neglected areas that could use a little extra attention to ensure a clean and comfortable stay for guests. One area that is often overlooked is the remote control. This is something that is touched by multiple people and rarely gets disinfected. Another area is the light switches. These are frequently touched throughout the day and can harbor germs and bacteria. Another commonly neglected area is the top of the headboard. This is an area that is often out of sight and out of mind, but can collect dust and debris over time. Additionally, the area beneath the bed is often neglected. This can collect dust, debris, and even lost items. Lastly, the carpeting and upholstery in the room are often overlooked. These areas can collect dirt and stains over time, and it's important to regularly deep clean them to keep the room looking and smelling fresh. By paying a little extra attention to these commonly neglected areas during the cleaning process, hotels can ensure a more thorough and hygienic stay for their guests.
Commonly Neglected Cleaning Areas in Hotel Guest Rooms When it comes to hotel guest rooms, there are certain areas that ...
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SOP Finance and Accounting – Full Year Forecasting

he SOP (Standard Operating Procedure) for Finance and Accounting Full Year Forecasting is an essential tool that helps organizations manage their finances effectively. The process involves predicting the company's financial performance for the upcoming year based on historical data and current trends.
How To Do A Full-Year Financial Forecasting In Hotels & Resorts The SOP (Standard Operating Procedure) for Finance and Accounting ...
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Placement of Supplies or Amenities in Hotel Guest Rooms / Bathrooms

The placement of supplies and amenities in hotel guest rooms is a crucial aspect of guest satisfaction. Proper placement of items such as towels, toiletries, and coffee makers can make a guest's stay more comfortable and convenient. When it comes to towels, they should be placed in an easily accessible location, such as a shelf or rack near the shower or bathtub. This ensures that guests can quickly dry themselves off without having to search for a towel. Additionally, extra towels should be readily available in case a guest needs them. Toiletries such as shampoo, conditioner, and body wash should be placed in a shower caddy or on a shelf in the shower. This allows guests to easily access the products they need without having to rummage through drawers or cabinets. For coffee makers, they should be placed on a sturdy surface such as a desk or table, and accompanied by supplies such as coffee pods, creamer, and sugar. This allows guests to enjoy a warm cup of coffee in the comfort of their own room. Overall, thoughtful placement of supplies and amenities can greatly enhance a guest's stay and contribute to a positive hotel experience.
Standard Placement Of Guest Room Supplies/Amenities in Hotels | Resorts The placement of supplies and amenities in hotel guest rooms ...
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Fixed Cost and Variable Cost In Hotels

Fixed costs and variable costs are two important concepts in the hospitality industry, particularly in hotels. Fixed costs refer to expenses that remain constant, regardless of the level of business activity. Examples of fixed costs in hotels include rent, salaries, and insurance. On the other hand, variable costs are expenses that fluctuate with the level of business activity. Examples of variable costs in hotels include utilities, housekeeping supplies, and food and beverage costs.
Fixed Costs Vs Variable Costs Fixed costs and variable costs are two important concepts in the hospitality industry, particularly in ...
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Types Of Rates / Rate Codes Used In Hotels

When it comes to booking a hotel room, there are several different types of rates that you may come across. Each rate has its own set of terms and conditions, and it's important to understand them before making your reservation. The most common type of hotel room rate is the standard rate. This is the rate that is advertised on the hotel's website or through a booking platform, and it typically includes the cost of the room and any applicable taxes. Another type of rate that you may encounter is a promotional rate. These rates are often offered during slow periods to encourage bookings. They may come with additional perks, such as free breakfast or a discounted price. If you're looking for a more luxurious experience, you may want to consider a premium rate. These rates often include additional amenities, such as access to a spa or a private pool. Finally, some hotels offer non-refundable rates. These rates are typically lower than standard rates, but they come with the caveat that you won't be able to cancel or modify your reservation without penalty.
Types of Rate Codes used in hotels Hotels always have more than one rate code category for each room type. ...
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Tips For Resolving Declined Credit Card / Check Issues In FO

It can be frustrating and embarrassing when your credit card is declined at a hotel. However, there are some tips that can help you resolve the issue quickly and smoothly. Firstly, make sure that the credit card information you provided is accurate and up to date. If the card is expired or the billing address has changed, contact your bank to update the information. Secondly, check your credit limit to ensure that you have sufficient funds to cover the cost of your stay. If you have reached your credit limit, you may need to make a payment to your credit card account before the hotel can process your payment. If you have verified that your credit card information is accurate and you have sufficient funds, contact the hotel's front desk to resolve the issue. The staff may be able to provide alternative payment options, such as using a different credit card or paying with cash. It's important to stay calm and polite when resolving a declined credit card issue. Remember that mistakes can happen and the hotel staff are there to assist you. By following these tips, you can quickly resolve the issue and continue enjoying your stay at the hotel.
Tips for resolving Declined Credit Card / Check issues in the Front Office It can be frustrating and embarrassing when ...
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Hotel Safe Deposit Box Procedures

Safe Deposit Box Procedures in Hotels The following procedures will ensure that all properties comply with the use of safe ...
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How To Take Occupancy Count / Room Count In Hotel Front Office

How to Accurately calculate Room Count in hotels Front desk agents need to know exactly how many rooms are available, ...
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