Job Description for Housekeeping Room Attendant
JOB TITLE: Room Attendant / Room Boy
REPORTS TO : House Keeping Supervisor
POSITION SUMMARY:
Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.
He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
ROOM BOY DUTIES AND RESPONSIBILITIES:
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Enters and prepares the room for cleaning.
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Dusts the room and furniture.
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Replenishes guestroom and bath supplies.
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Cleans the bathroom.
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Cleans the closet.
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Vacuums and racks the carpet.
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Checks and secures the rooms.
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Replenish amenities according to the operational standards.
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Deliver and retrieve items on loan to guests e.g. iron and ironing boards
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Ensure security of guest rooms and privacy of guests
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Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required
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Cleans guest bathroom/bedroom/floor corridor.
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Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
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Maintain positive guest relations at all times.
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Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
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Resolve guest complaints, ensuring guest satisfaction.
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Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
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Empty trash containers and ashtrays.
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Remove all dirty terry and replace with the clean par to the designated layout.
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Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
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Replace facial, toilet tissue and bathroom amenities in correct amount and location.
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Inspect condition of bathrobes and replace soiled/damaged ones.
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Remove dirty bed linen and make up bed with clean linen.
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Replace laundry bags and slips.
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Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.
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Dust and polish all furniture.
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Realign furniture to the floor plan.
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Responsible for replenishment of guest complimentary water.
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Responsible for the cleanliness and maintenance of his work area.
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Responsible for the Hotel property in the work area.
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Attends to guest calls, guest requests /guest complaints in the area assigned to him.
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Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
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Responsible for following the standard operating procedures.
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Responsible for achieving and exceeding the guest satisfaction score.
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Update status of rooms cleaned on assignment sheet.
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Return and restock cart at end of shift.
PREREQUISITES:
Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Education:
A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.
Experience:
Previous hotel-related experience desired.