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Customer Service Representative Duties and Responsibilities

Job Description For Customer Service Representative

JOB TITLE : CUSTOMER SERVICE REPRESENTATIVE

REPORTS TO: Front Office Manager

POSITION SUMMARY:

The Hotel Customer Service Representative is responsible for providing outstanding customer service to guests of the hotel. They will be the first point of contact for guests and will be responsible for handling all guest inquiries and requests. They will also be responsible for handling guest check-ins and check-outs, and will be responsible for ensuring that all guests have a positive experience at the hotel. light landscaping tasks such as trimming hedges and watering plants.

DUTIES AND RESPONSIBILITIES CUSTOMER SERVICE REPRESENTATIVE:

  • Handle all guest inquiries and requests in a professional and courteous manner

  • Accountable for accurately recording customer transactions in the necessary systems

  • Handle guest check-ins and check-outs

  • Recognise the customer's circumstance and offer the best remedy

  • Ensure that all guests have a positive experience at the hotel

  • Professionally respond to customer complaints; make an effort to successfully resolve complaints in accordance with established guidelines.

  • Provide services and remedies that will improve client satisfaction

  • Work in conjunction with your coworkers, supervisors, and other departments as necessary.

PREREQUISITES:

QUALIFICATION AND SKILLS:

  • Excellent customer service skills

  • Outstanding verbal and written communication abilities.

  • High degree of initiative and dynamism, along with strong influencing, decision-making, and teamwork abilities.

  • Experience working with customers directly, either online or in person.

  • Proficiency with computers and relevant software programmes, such as Microsoft Office. 

EXPERIENCE:

Previous experience working in a hotel or customer service environment is a plus.