Mini Bar – Attendant Job Description

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Job Description, Duties, Interview Questions and Salary for Mini Bar Attendant Position

The mini bar attendant is responsible for ensuring that the mini bars in hotel rooms are fully stocked and organized. This includes restocking the mini fridge with beverages, snacks, and other items as needed, as well as keeping the area clean and presentable.

The attendant may also be responsible for taking inventory and placing orders for supplies. Additionally, the mini bar attendant must be knowledgeable about the items in the mini bar and be able to answer any questions guests may have.

Excellent customer service skills are essential in this role, as the attendant will often interact with guests who have questions or special requests. The mini bar attendant must be able to work independently and efficiently, while also being a team player and working closely with other hotel staff. This position requires attention to detail and the ability to multitask in a fast-paced environment.

Provide guests with a fully-stocked and well-maintained mini-bar consistently throughout their stay. Stock the mini-bar cart with the necessary items to maintain the par level daily.

Clean and defrost the mini-bars regularly and consistently. Maintain a fully stocked inventory of all mini-bar items. If the par level is low, order the necessary items from the storeroom. Inventory all guest mini-bars daily and post the appropriate charges to the room before guest departure.

DUTIES AND RESPONSIBILITIES MINI BAR ATTENDANT:

  1. Raising checks and maintaining the Mini Bar Register.
  2.  Authorized to enter all guest rooms about Mini bar at any given point of time.
  3.  Stock and replace missing items, inspect, move, and clean the mini-bars by departmental procedures and policies.
  4.  Maintain, track, and complete daily worksheet of mini bar stock.
  5.  Responsible for replenishment of Mini bar items in rooms.
  6.  Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking, and cleanliness.
  7.  Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
  8.  Maintain assigned Mini-Bar carts.
  9.  Raise store requisition and obtain stock from the warehouse and store in the assigned storerooms.
  10.  Maintain and complete assigned floors and rooms requesting Mini-Bar service.
  11.  Maintain the highest level of customer service and display professionalism at all times.
  12.  Follows all required safety and standard operating procedures.
  13.  Ensure rotation of all mini-bar products.
  14.  Properly complete, maintain, and track inventory in assigned storerooms.
  15.  Communicate effectively with the Mini-Bar Vending Supervisor about any issues and/or concerns.
  16.  Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
  17.  Display appropriate two-way radio etiquette at all times.
  18.  Report all mini-bar concerns to management including any guest issues.
  19.  Perform any other duties deemed necessary for the success of the department.
  20.  Perform other job-related duties as assigned.
  21.  Knowledge of Point of sale ( POS ) systems, Handheld POS, inventory and store requisition software, and reporting tools.
  22.  Previous experience in the hotel industry.

JOB Title: Mini Bar Attendant

REPORTS TO: Room Service Manager / Executive Housekeeper

PREREQUISITES:

Ability to work well under pressure in a fast-paced environment.

Ability to work cohesively with Colleagues without constant supervision.

Education: 

High schooling or one year’s Diploma in Hotel Management or equivalent.

Experience: 

Previous experience in a similar Job role.

Interview Questions For Mini Bar Attendant Position:

When conducting an interview for a Mini Bar Attendant position, it’s essential to assess the candidate’s relevant skills, experience, and customer service abilities. Additionally, inquire about their understanding of the responsibilities associated with the role. Here are some interview questions you might consider:

  1. Can you describe your previous experience in a similar role?
    • Look for candidates with previous experience in hospitality or a related field.
  2. How do you ensure that the mini bar is stocked and organized efficiently?
    • Assess their organizational skills and attention to detail.
  3. How would you handle a situation where a guest reports a discrepancy in their mini bar charges?
    • Look for problem-solving skills and the ability to handle customer concerns professionally.
  4. What measures would you take to prevent theft or misuse of mini bar items?
    • Assess their understanding of security and inventory control.
  5. How do you approach upselling or promoting mini bar items to guests?
    • Look for candidates who are comfortable with sales and can enhance the guest experience.
  6. How do you prioritize restocking items in the mini bar during peak hours?
    • Assess their ability to manage time and prioritize tasks effectively.
  7. Can you provide an example of a time when you had to deal with a difficult or unhappy guest?
    • Evaluate their customer service and conflict resolution skills.
  8. What steps would you take to ensure that all items in the mini bar are within their expiration dates?
    • Assess their attention to detail and commitment to quality.
  9. How do you handle a situation where a guest requests a specific item that is not available in the mini bar?
    • Look for their ability to handle guest requests and find suitable alternatives.
  10. Can you explain the importance of confidentiality when it comes to guest charges and information related to the mini bar?
    • Assess their understanding of the importance of guest privacy and confidentiality.

Salary For Mini Bar Attendant Position:

Salary for Mini Bar Attendants can vary depending on factors such as location, hotel type, and experience level. As of January 2024, in the United States, the average annual salary for Mini Bar Attendants ranged from $20,000 to $30,000. However, these figures may have changed, and it’s recommended to check the most recent salary data from reliable sources such as the Bureau of Labor Statistics or industry surveys for the most up-to-date information.


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