Job Description, Duties, Interview Questions and Salary for Silver Service Waiter
A Silver Service Waiter is a highly skilled professional who is responsible for serving food and beverages to guests in a formal dining setting. This type of service is typically found in upscale restaurants, hotels, and banquets where guests expect a high level of attention to detail and exceptional service.
The role of a Silver Service Waiter involves a variety of tasks, including setting tables, taking orders, serving food and drinks, clearing plates, and ensuring that guests have an enjoyable dining experience. They must have excellent communication and interpersonal skills, as they are often required to interact with guests in a polite and professional manner.
In addition to their technical skills, a Silver Service Waiter must also have a strong knowledge of food and wine. They should be able to answer any questions that guests may have about the menu or wine list, and make recommendations based on their personal preferences.
Overall, a Silver Service Waiter plays a vital role in creating a memorable dining experience for guests. They are the face of the restaurant and often the first point of contact for customers. Therefore, they must have a positive attitude, attention to detail, and a passion for providing exceptional customer service.
A Silver Service Waiter/Waitress is generally a more experienced waiter who specializes in serving food, using a fork and spoon, from platters directly to the guests’ plates at the table.
They are responsible for providing Food and Beverage service to guests according to established standards, policies, and procedures. Also, provide a courteous and professional service at all times. Responsible for all duties before and after service, ensuring maximum guest satisfaction at all times.
Silver Service Waiter Duties and Responsibilities:
- Able to prepare all Food and beverage mise-en-place duties before service.
- Able to provide a warm welcome and fond farewell to the guests.
- Greet guests according to the standards to ensure superior service.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- Possess good knowledge of a different kind of silverware.
- Good knowledge in maintaining all types of silverware and E.P.N.S ware (Electro Plated Nickel Silver) used in the restaurant for food and beverage service.
- Set up the restaurant according to the table plan, cover layout, and standards defined by the hotel’s management.
- Make sure all assigned duties before service are completed.
- Attend service briefings before each meal period.
- Know the restaurant menu and the Specials of the day.
- Greet and seat guests.
- Offer Menu and Wine List and attend to napkins.
- Take Food and Beverage orders.
- Serve Food and Beverage orders.
- Check and clear the Waiter’s station during and after service.
- If required assist in bringing food from the kitchen to the guest ensuring accuracy and timeliness.
- Professionally handle all guest complaints.
- Clear soiled silverware and any other operating equipment to the designated wash-up/storage area.
- Able to generate the final bill from the POS system and offer to guest settlement.
- To clear and re-set tables according to instructions.
- Clean all soiled linen to the designated area.
- Report any theft or damages to the Manager/ Assistant Manager.
- Report to the Restaurant Manager/ Assistant Manager before completion of the shift.
- Help other areas of the restaurant such as answering telephones and completing financial transactions.
- Print the closing report and drop the cash with the front office/accounts department.
- Tally the Credit Card settlements for the day with the batch closing report from the EDC machine.
- Close the shift at the POS terminal.
- Able to report for duty punctually, wearing a correct and clean uniform and name badge at all times.
- Able to have a complete understanding of the Restaurant’s operating policies and procedures.
- Must participate in staff training and briefings.
- Able to maintain a good teamwork relationship with colleagues.
- Able to maintain a high standard of personal appearance and hygiene at all times.
- Assist in clearing, cleaning, and set-up up tables, chairs, linens, china, glass, and silver for service unobtrusively.
- Assist in stocking linens, china, glass, silver, and food items for service.
- Assist in the preparation of smaller items such as toast, soup, or beverages.
- Able to carry out other reasonable duties and responsibilities as assigned.
Position Title: Silver Service Waiter/ Waitress
Reports To: Restaurant Manager
- Have good interpersonal skills.
- Have good communication skills.
- Have exceptional knowledge and skills in silver service.
- Eye for detail.
- Must be efficient and speedy.
- Able to stand for long periods.
- Basic computer knowledge.
- Familiar with operating POS (Point of sale) systems.
Postgraduate or diploma in hotel management or related course.
Minimum of 1 or 2 years in a similar position in a high-volume luxury or full-service hotel chain or restaurant.
Interview Questions For Silver Service Waiter position:
When interviewing candidates for a Silver Service Waiter position, it’s important to assess their fine dining experience, knowledge of silver service etiquette, and attention to detail. Here are some interview questions you might consider:
Fine Dining and Silver Service Etiquette:
- Can you describe your experience in fine dining establishments and your familiarity with silver service etiquette?
- Look for candidates with a background in upscale or formal dining.
- What steps do you take to ensure a seamless and elegant silver service for guests?
- Assess their understanding of the nuances of silver service and attention to detail.
- How do you handle challenging situations or demanding guests while maintaining a high level of professionalism during silver service?
- Evaluate their customer service skills and ability to handle pressure in an upscale setting.
Menu and Culinary Knowledge:
- How familiar are you with the menu items typically associated with fine dining, and how do you stay informed about changes or additions to the offerings?
- Assess their knowledge of upscale cuisine and their commitment to staying informed.
Attention to Detail and Presentation:
- What steps do you take to ensure that each dish is presented with precision and attention to detail during silver service?
- Evaluate their commitment to maintaining a high standard of presentation.
- Can you provide an example of a time when you had to handle a situation where the presentation of a dish was not up to standard, and how did you address it?
- Assess their problem-solving skills and ability to handle unexpected challenges.
- How do you collaborate with other service staff, such as chefs, sommeliers, and support staff, to ensure a cohesive dining experience?
- Assess their teamwork and communication skills.
Handling Special Requests:
- How do you handle special requests or dietary restrictions from guests during silver service?
- Evaluate their ability to accommodate diverse guest needs in a formal dining setting.
Understanding Guest Preferences:
- How do you personalize the silver service experience for guests, considering their preferences and expectations?
- Assess their ability to tailor the dining experience to meet individual guest needs.
Salary Information For Silver Service Waiter position:
Salaries for Silver Service Waiters can vary based on factors such as location, type of establishment, and level of experience. As of January 2024, the average annual salary for fine dining waitstaff in the United States ranged from $30,000 to $50,000 or more, depending on the specific circumstances.
However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most current information. Keep in mind that specific industries or regions may have different salary ranges, so research based on the relevant context.