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Hotel Accounts Receivable Clerk Duties and Responsibilities

Job Description For Hotel Accounts Receivable Clerk


REPORTS TO: Finance Manager


The Accounts Receivable Clerk will be responsible for maintaining accurate records of all income and receipts for the hotel. This includes processing invoices, payments, and refunds in a timely and efficient manner. The clerk will also work closely with the hotel's accounting team to reconcile daily transactions and prepare monthly reports. 


  • Assist sales in establishing customer credit in accordance with Hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.

  • Maintain an efficient collection process, which includes an organised filing and tracing system, the distribution of demand letters, the monitoring of returned checks and charge backs, the performance of collection calls, and the preparation of bad debt write-offs.

  • Attend and contribute to regular meetings (pre-convention, credit, etc.) in order to maintain positive working relationships among employees and improve morale, productivity, and efficiency.

  • Notify your supervisor of any unusual events or deviations from policies or procedures.

  • Monitor and prepare financial reports in accordance with Hotel requirements while meeting various deadlines; for example, month end ageing reports, weekly ageing transmission to the Corporate Office, and so on.

  • Monitor the guest ledger, advance deposit ledger, and any other related subsidiary ledgers to ensure proper internal control.

  • Implement credit training in the operating department to include proper credit card, cash, and check acceptance, limits, and direct bill listing approval.

  • Increase productivity, identify problem areas, and assist in the discovery and implementation of solutions.

  • Deliver accurate and timely invoices, statements, and schedules to customers.

  • Ensure that all guests are satisfied.

  • Respond to customer inquiries effectively and promptly. All issues and/or disputes must be communicated to the operating departments and the supervisor.



  • Bachelor's degree in accounting, finance, or a related field, plus a track record of success in the workplace

  • Excellent problem-solving abilities and the ability to think outside the box and challenge the status quo are required.

  • Excellent organisational skills are required, as well as the ability to thrive in a teamwork environment.

  • Strong Microsoft Excel skills are required for this role. Experience with the Opera PMS is preferred.

  • Multitasking, working under pressure, and meeting deadlines are all required skills. 


Minimum 0-2 years’ experience of accounts receivable experience preferred.

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.