Job Description For Hotel Accounts Receivable Clerk

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Job Description, Duties, Interview Questions and Salary For Hotel Accounts Receivable Clerk

As a hotel accounts receivable clerk, your primary responsibility is to manage the hotel’s financial resources. This includes keeping track of all incoming payments and ensuring that all bills and invoices are paid on time. You will work closely with the hotel’s accounting department to create and maintain accurate financial records.

In addition to managing the hotel’s financial resources, you will also be responsible for interacting with guests and handling any billing inquiries they may have. It is important that you possess excellent customer service skills and are able to communicate effectively with guests.

To be successful in this role, you should have a strong attention to detail, be highly organized, and have a solid understanding of basic accounting principles. A degree in accounting or finance is preferred, but not required. Experience working in a hotel or hospitality environment is also a plus.

The Accounts Receivable Clerk will be responsible for maintaining accurate records of all income and receipts for the hotel. This includes processing invoices, payments, and refunds in a timely and efficient manner. The clerk will also work closely with the hotel’s accounting team to reconcile daily transactions and prepare monthly reports.


  • Assist sales in establishing customer credit through Hotel policies and procedures, including but not limited to the application process, reference checks, credit limits, direct bill listing, deposit requirements, and other credit-related activities.
  •  Maintain an efficient collection process, which includes an organized filing and tracing system, the distribution of demand letters, the monitoring of returned checks and chargebacks, the performance of collection calls, and the preparation of bad debt write-offs.
  •  Attend and contribute to regular meetings (pre-convention, credit, etc.) to maintain positive working relationships among employees and improve morale, productivity, and efficiency.
  •  Notify your supervisor of any unusual events or deviations from policies or procedures.
  •  Monitor and prepare financial reports according to Hotel requirements while meeting various deadlines; for example, month-end aging reports, weekly aging transmission to the Corporate Office, and so on.
  •  Monitor the guest ledger, advance deposit ledger, and any other related subsidiary ledgers to ensure proper internal control.
  •  Implement credit training in the operating department to include proper credit card, cash, and check acceptance, limits, and direct bill listing approval.
  •  Increase productivity, identify problem areas, and assist in the discovery and implementation of solutions.
  •  Deliver accurate and timely invoices, statements, and schedules to customers.
  •  Ensure that all guests are satisfied.
  •  Respond to customer inquiries effectively and promptly. All issues and/or disputes must be communicated to the operating departments and the supervisor.



  • Bachelor’s degree in accounting, finance, or a related field, plus a track record of success in the workplace
  •  Excellent problem-solving abilities and the ability to think outside the box and challenge the status quo are required.
  •  Excellent organizational skills are required, as well as the ability to thrive in a teamwork environment.
  •  Strong Microsoft Excel skills are required for this role. Experience with the Opera PMS is preferred.
  •  Multitasking, working under pressure, and meeting deadlines are all required skills. 


REPORTS TO: Finance Manager


Minimum 0-2 years experience in accounts receivable experience preferred.

Interview Questions for a Hotel Accounts Receivable Clerk Position:

  1. Can you describe your experience in accounts receivable, particularly within the hotel industry?
    • This question helps assess the candidate’s familiarity with accounts receivable processes and their understanding of how it applies to the hotel sector.
  2. How do you ensure timely and accurate invoicing for hotel services?
    • Evaluates the candidate’s attention to detail and their ability to manage the invoicing process efficiently.
  3. Can you share an example of a situation where you successfully resolved a billing discrepancy or dispute with a hotel guest or client?
    • This behavioral question assesses the candidate’s problem-solving skills and their ability to handle customer interactions.
  4. How do you monitor and follow up on overdue accounts or outstanding balances?
    • This question helps determine the candidate’s approach to collections and their ability to maintain a healthy cash flow.
  5. What methods do you use to communicate with guests or clients regarding their accounts, and how do you handle sensitive financial discussions?
    • Assesses the candidate’s communication skills and their ability to handle financial discussions with diplomacy and professionalism.
  6. Have you worked with any specific accounting software or tools for managing accounts receivable in hotels?
    • Knowledge of relevant software is crucial in this role. This question helps gauge the candidate’s technical proficiency.
  7. How do you reconcile accounts and ensure accuracy in financial records?
    • This question evaluates the candidate’s understanding of reconciliation processes and their commitment to maintaining accurate financial data.
  8. How do you stay updated on changes in billing regulations and industry best practices in accounts receivable?
    • Demonstrates the candidate’s commitment to professional development and staying informed about changes in the field.

Salary for a Hotel Accounts Receivable Clerk Position:

As of January 2024, the average salary for a Hotel Accounts Receivable Clerk in the United States ranged from $35,000 to $50,000 annually. However, these figures can vary based on factors such as location, the size and prestige of the hotel, and the candidate’s level of experience.

To obtain the most accurate and up-to-date salary information, it’s recommended to consult industry reports, salary surveys, and job boards specific to your region and the hospitality sector. Additionally, reaching out to local HR professionals or recruitment agencies can provide insights into the current compensation trends for accounts receivable roles in hotels.

Overall, the hotel accounts receivable clerk plays a critical role in ensuring the hotel's financial stability and maintaining positive relationships with guests. If you are interested in a career in finance and have a passion for the hospitality industry, this may be the perfect job for you.
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