Job Description for Hotel Valet Driver
Position Title: Valet Driver / Valet Parking Assistant
Reports To: Chief Concierge / Front Office Manager (FOM)
Position Summary:
As a Valet Parking Driver, your primary responsibility is to assist and retrieving guests vehicles. Also responsible for welcoming guests, give a fond farewell, assisting with guests luggage, providing directions and any other guest related assistance.
Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any security or safety problems. Able to effectively re-route traffic to alternate parking levels or locations when the parking facility reaches maximum capacity and keep informed supervisors and other teams.
Valet Driver Duties and Responsibilities:
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Open hotel main doors and assist guests/visitors entering and leaving the property.
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Assist guests with opening/closing vehicle doors.
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Welcome guests and visitors with appropriate greetings of the day.
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Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
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Able to communicate parking procedures to guests/visitors.
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Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
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Provide correct counter token or receipt of valet parking to the guest.
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Verify guests token or receipt with the one attached to the key before handing over keys or vehicle to the guest.
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Announce for guests driver on the mic when the guest is ready to depart from the hotel.
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Announce for guests car on the mic when the guest handover the parking token or receipt.
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Able to effectively park and retrieve guests cars without causing damage to the vehicle.
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Ability to drive and operate manual and automatic transmission vehicles.
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Able to provide guests with information regarding property facilities, amenities, services, hours of operation.
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Able to provide guests with direction and local areas of interest and activities.
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Give fond farewell to all guests who are departing as per hotel standard.
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Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses.
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Ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
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Ensure all guest's valet experience are memorable, unique and as per the hotel's standards.
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Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
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Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
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Responsible for opening and closing parking area or facility.
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Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
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Review shift logs/daily memo books and document any relevant details or information in logbook.
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Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
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Monitor and maintain safety, security, and cleanliness of parking areas, portico and behind the valet stand.
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Responsible to report any security or safety problems, safety hazards and potential security problems to the supervisors.
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Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.
Prerequisites:
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Valid drivers license and clean driving record.
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Must be able to speak, read and write Standard English.
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Must be able to stand during entire shift.
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Must have professional appearance and attitude at all times.
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Available to work flexible Full-Time hours including weekends, holidays, and special events.
Education:
High School Diploma or equivalent preferred. Basic computer skills.
Experience:
Prior Bell or Valet experience desired in a full-service hotel. Freshers are also normally considered for this position.