Job Description for Hotel IT manager
Position Title: Systems Manger / IT Manager
Reports To: General Manager / Finance Manager
Position Summary:
As an IT Manager you will be responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.
Additionally responsible for Information Technology issues, products, and services at the property. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
IT / Systems Manager Duties and Responsibilities:
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A warm personality, attentive and smartly presentable.
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Committed to delivering high levels of customer service.
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Responds courteously and efficiently to queries and problems from guests and system users.
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Ensures cleanliness of all data equipment and computer rooms.
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He / She must be a self-starter, alert, energetic, responsible and flexible.
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Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.
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Ability to troubleshoot hardware and software problems.
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Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
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Should be capable of doing Root Cause Analysis on a problem.
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Must know the Network fundamentals, general network setup and device configuration.
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Good knowledge of server hardware, Disk storage technology, I/O devices.
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Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
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Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
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Background in highly available systems and image capture/management systems.
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Extensive knowledge on Active Directory, Management and Implementations.
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Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
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Manage leadership in the establishment of project scope, technical strategy , cost, budget and staff support requirements with new IT initiatives.
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Prepare Policy & Procedures for the IT Department and for the user department.
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Managing Disaster Recovery Process and ensuring regular daily backup is taken.
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Anti virus setup and day to day support.
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Able to plan, assign and take the report from the IT team.
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Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
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Ensure that policies and procedure relating to PCI compliance are updated.
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Maintains a system error / progress log book and deals with reported problems.
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Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
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Monitors and maintains proper inventory of hardware and software license.
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Is aware of IT Security Policies and ensures implementation through regular staff training.
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Keep updated with latest hotel technology and security risks on a regular basis.
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Able to perform other IT or Systems related task assigned by the management.
Prerequisites:
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Excellent communication and listening skills.
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Ability to work under pressure.
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Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
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Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
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Must be flexible in working hours, including weekends, evenings and holidays.
Education:
Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
Experience:
A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of Supervisory / managerial experience.
