31 Duties And Responsibilities Of Hotel Human Resources (HR) Coordinator

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Job Description, Duties, Interview Questions and Salary for Human Resources Coordinator

As a Human Resources Coordinator, your main responsibility is to provide administrative and operational support to the HR department. You will be responsible for assisting with recruitment efforts, onboarding new employees, maintaining employee records, and providing support for HR programs and policies.

Your day-to-day tasks will include posting job openings, screening resumes, scheduling interviews, and conducting reference checks. You will also be responsible for processing new hire paperwork, conducting new hire orientations, and assisting with benefits administration.

In addition, you will be responsible for maintaining accurate employee records, including personnel files and HR databases. You may also be responsible for preparing reports and analyzing HR data to identify trends and opportunities for improvement.

Also, Coordinate the administrative support to the Human Resources team by the Hotel’s standards and procedures and ensure that staffing needs are met promptly, from placing ads to interviewing and hiring.

Human Resources (HR) Coordinator Duties and Responsibilities:

  1. Attend any meetings on behalf of the HR Manager/ Officer.
  2. Assists with the organization of the staff social events.
  3. Coordinating Hotel Associate events and activities.
  4. Compiling payroll / Absence data.
  5. Coordinating HR Dashboard / Statistics.
  6. Coordinating staff food festivals and entertainment programs.
  7. Coordinating staff daily transportation to and fro from staff accommodation.
  8. Assist and resolve hotel staff and management queries.
  9. Updating salary and benefits information.
  10. Developing job descriptions, shortlisting, interviewing and selecting candidates, and preparing personal files of the colleagues.
  11. Developing policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures, and absence management.
  12. Helps employees identify specific behaviors that will contribute to service excellence.
  13. Responsible for the on-the-job orientation for new hires.
  14. Assist with Internship or training programs and ensure that all Interns are receiving the necessary support and guidance during their industrial exposure training.
  15. Manage HR administration such as starters and leavers process.
  16. Complete monthly and fortnightly paperwork to be submitted to the Payroll team.
  17. Ensure up-to-date and accurate information is fed into the Human Resources Software.
  18. Assist with employee relation issues in the hotel in a confidential manner, including disciplinarians, grievances, and capability.
  19. Ensure the recruitment and selection process is adhered to and that all the relevant immigration checks are carried out correctly.
  20. Manage HR administration such as contracts, letters, and personnel files.
  21. Full usage of the HR System including running of Payroll, Change of Status Requests, and other amendments as required that are for HRD Approval.
  22. Maintenance of HR email account and ensures prompt response.
  23. Analyze staff turnover and sick leave to implement strategies for reduction.
  24. Assists the HR manager in Budget preparation where required and is fully aware of all Budgeted Positions and hiring approvals.
  25. Establish and maintain a group of contacts with Hospitality Colleges to set up a system for entry-level employment.
  26. Full coordination of employment residence visa, renewals, visa medicals, and termination of employment along with the PRO team.
  27. Ensure compliance with all HR legislation and keep up to date with changes to local authorities.
  28. Provide staff counseling, guidance, career planning, and oversee disciplinary matters up to and including dismissal, and oversee any Grievance Complaints made as required.
  29. Supporting the hotel with departmental training requirements including inductions, work experience, careers fairs, and training materials.
  30. Ensures confidentiality is maintained at all times and provides information only to those with a need to know.
  31. To know and follow the Health & Safety at Work Act and comply with the hotel’s Health & Safety policy.

Position Title: Human Resources Coordinator

Reports To: Human Resources Manager 

Prerequisites:

Confidence in working independently and as part of a team.

Flexibility to respond to a range of different work situations.

Effective written and oral communication skills including the ability to prepare reports, proposals, policies, and procedures.

Education:

Bachelor’s degree or Masters in Human Resources. 

Experience:

At least 2 years of experience in an International Luxury Brand Hotel in the same/similar field.

Interview Questions for a Human Resources Coordinator Position:

  1. Can you provide an overview of your experience in human resources, and what specific tasks or projects have you been involved in as a coordinator?
    • This question assesses the candidate’s relevant experience and their understanding of HR coordinator responsibilities.
  2. How do you prioritize and manage multiple HR tasks, such as recruitment, employee onboarding, and benefits administration, to ensure timely and efficient execution?
    • Evaluates the candidate’s organizational and multitasking skills in a human resources setting.
  3. Can you share an example of a challenging HR situation you successfully handled, and the steps you took to resolve it?
    • This behavioral question assesses the candidate’s problem-solving skills and practical experience.
  4. How do you stay updated on changes in employment laws and regulations, and how do you ensure HR practices are compliant with current legal standards?
    • Assesses the candidate’s commitment to legal compliance and their methods for staying informed.
  5. Have you been involved in coordinating employee training programs or development initiatives, and how do you ensure continuous learning opportunities within the organization?
    • This question evaluates the candidate’s involvement in employee development and training.
  6. What measures do you take to maintain confidentiality and handle sensitive employee information with discretion in your role as an HR coordinator?
    • Assesses the candidate’s commitment to confidentiality and ethical conduct in HR.
  7. How do you foster a positive and inclusive workplace culture in your capacity as an HR coordinator, and what initiatives have you implemented to promote employee engagement?
    • This question evaluates the candidate’s understanding of workplace culture and employee engagement.
  8. What HR software or systems have you used in your previous roles, and how do you leverage technology to enhance HR processes and improve efficiency?
    • Knowledge of relevant technology is important. This question helps gauge the candidate’s technical proficiency.

Salary for a Human Resources Coordinator Position:

The salary for a Human Resources Coordinator can vary based on factors such as location, industry, and the candidate’s level of experience. As of January 2024, the average salary for a Human Resources Coordinator in the United States ranged from $45,000 to $60,000 annually.

It’s important to note that salary ranges can change, and it’s advisable to research current salary trends using industry reports, salary surveys, and job boards specific to your region and the HR sector. Additionally, consulting with local HR professionals or recruitment agencies can provide insights into the current compensation landscape for Human Resources Coordinator positions.

As Human Resources Coordinator you will work under the general guidance of the Hotel HR Manager and be responsible for supporting the HR team on their day-to-day operation. They execute the hotel’s Talent Development strategy by planning Company and hotel training programs and recruiting non-management roles in the hotel.

To be successful in this role, you should have strong organizational skills, attention to detail, and the ability to multitask. You should also have excellent communication skills and be able to work effectively with people at all levels of the organization. If you are passionate about HR and looking for a challenging and rewarding career, then the role of Human Resources Coordinator may be the perfect fit for you.

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