Hotel Human Resources Manager | HR Director – Job Description

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Job Description, Duties, Interview Questions and Salary for Hotel Human Resources Manager Position

As a Hotel Human Resources Manager, your primary responsibility will be to oversee the recruitment, training, and development of staff within the hotel. You will be responsible for maintaining a positive work environment and ensuring that all employees are treated fairly and with respect.

In addition to overseeing the day-to-day operations of the human resources department, you will also be responsible for creating and implementing policies and procedures that promote employee engagement and retention. You will work closely with other departments within the hotel to ensure that all staff are properly trained and equipped to meet the needs of guests.

The Human Resources head oversees the daily operation of the Human Resources office. Responsible for areas of Recruiting, Employee Relations, Benefits, Events, Workers Compensation, and other employee-related tasks.

Additionally responsible for short and long-term planning of all the HR-related functions like workforce planning, recruitment, staffing strategies, wage and salary administration, associate and labour relations, benefits, workforce training and development, etc.

Human Resources (HR) Manager Duties and Responsibilities:

  • To ensure that the company’s HR operational policies and processes are adhered to and continually improved.
  • To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and HR administration.
  • Coordinate all matters of employee work permits and visas.
  • Coordinate and/or conduct departmental training and conduct new hire hotel orientation program. 
  • Implement corporate policies and procedures on compensation, incentives, bonuses, and benefits.
  • Continually assesses employee morale by analyzing absenteeism and turnover records, lateness, and resignations.
  • Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
  • Coordinates controls and inspects employees’ accommodation, staff canteen, restrooms, etc. ensuring it is of the highest possible standard of cleanliness and comfort.
  • Coordinate employee wellness and safety programs.
  • Conduct needs analysis, and develop, implement, and monitor training programs and materials.
  • Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedures as and when necessary.
  • Ensures appraisals are carried out for every employee every 12 months or as per hotel management policy, and also reviews all appraisals and follows up on development needs, if required.
  • Assist in the communication of key messages to all staff.
  • Assist in the recruitment and hiring of all employees.
  • Ability to remain calm and courteous in demanding situations.
  • Assists other department heads / HOD’s in the formulation of HR policies and procedures for their respective departments.
  • Assists with and ensures that all procedures concerning promotion, transfer, and staff resignation are carried on within Company policy and also within legal boundaries.
  • Assists in developing and conducting management training on a variety of leadership and HR topics.
  • Assists in overseeing the preparation of reports required by government agencies.
  • Oversee Worker’s Compensation programs, ensuring claims and reports are submitted on a timely basis.
  • Support operational efforts through proper staffing and training of associates.
  • Assist with planning, coordinating, and executing employee activities and events, including monthly staff meetings, food festivals, annual picnics, holiday parties, Wellness fairs, farewell parties, community services, etc.
  • Issue staff or training experience and conduct certificates.
  • Assists in the administration of the Hotel’s social and staff benefit programs Eg: Employee of the Month, Leader of the Month, and other staff incentives.
  • Guide the leadership team regarding employee morale, employee relations, coaching, counselling, and discipline.
  • Promote employee communication activities and channels, to encourage and enable feedback from staff.
  • Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
  • Responsible for all back office and administration tasks of the department.
  • Oversee the management of the recruiting process including position management, advertising, and working with community agencies.
  • Develops and maintains confidential departmental staff and associated files, documents, pay scale details, and/or other important databases. 

Position Title: Human Resources Manager / HR Director

Reports To: General Manager / Hotel Owner

Prerequisites:

Have a Strong background in employment, employee relations, benefits, wages and salary, employee training, accident prevention, and government regulations and policies.

Strong written communication skills are required with an understanding and ability to work in a multi-cultural environment.

Education:

Four-year college degree in Human Resources or Bachelor’s degree or Master’s Degree education. Well-versed in HR and Payroll Management Systems (HRIS Systems). Excellent skills in Microsoft Office, HRIS system, Applicant Tracking system, and online recruiting resources.

Experience:

Five years of Human Resources management experience is required preferably in the hospitality industry and a minimum experience of 1 to 2 years in the same position at 4 Star or 5 Star Hotel.

Interview Questions for a Hotel Human Resources Manager Position:

  1. Can you describe your experience in human resources, specifically within the hospitality or hotel industry?
    • This question assesses the candidate’s relevant experience and familiarity with HR in a hotel setting.
  2. How do you approach recruitment and talent acquisition for various hotel departments, and what strategies do you use to attract and retain top talent in a competitive market?
    • Evaluates the candidate’s recruitment strategies and their understanding of talent management in the hospitality sector.
  3. Can you share an example of a successful employee engagement or retention initiative you implemented in a previous HR role within a hotel, and the impact it had on the organization?
    • This behavioral question assesses the candidate’s practical experience and outcome-oriented mindset.
  4. How do you handle employee relations and conflict resolution within a hotel environment, and what steps do you take to foster a positive and inclusive workplace culture?
    • Assesses the candidate’s interpersonal skills, conflict resolution abilities, and commitment to a positive work culture.
  5. Have you been involved in developing and implementing training and development programs for hotel staff, and how do you ensure continuous learning and skill development?
    • This question evaluates the candidate’s approach to training and development, crucial in the hospitality industry.
  6. What measures do you take to ensure compliance with labor laws and industry regulations in a hotel HR setting, and how do you stay updated on relevant changes?
    • Assesses the candidate’s knowledge of labor laws and their commitment to legal compliance.
  7. How do you handle the performance management process for hotel staff, including setting performance expectations, conducting evaluations, and addressing performance issues?
    • This question evaluates the candidate’s performance management skills and their ability to drive performance improvement.
  8. What technology or HR systems have you used in your previous roles, and how do you leverage technology to streamline HR processes and improve efficiency in a hotel setting?
    • Knowledge of relevant technology is important. This question helps gauge the candidate’s technical proficiency.

Salary for a Hotel Human Resources Manager Position:

The salary for a Hotel Human Resources Manager can vary based on factors such as location, the size and prestige of the hotel, and the candidate’s level of experience. As of January 2024, the average salary for a Hotel Human Resources Manager in the United States ranged from $60,000 to $90,000 annually.

It’s important to note that salary ranges can change, and it’s advisable to research current salary trends using industry reports, salary surveys, and job boards specific to your region and the hospitality sector. Additionally, consulting with local HR professionals or recruitment agencies can provide insights into the current compensation landscape for Hotel Human Resources Manager positions.

To be successful in this role, you should have a strong background in human resources management, as well as excellent communication and interpersonal skills. You should be able to work effectively in a fast-paced environment and be able to handle multiple tasks at once.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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